Director of Personal Training & Community Programming

Personal Training & Pilates Studio (Primary Sales & Revenue Area)

• Lead a diverse, inclusive, and welcoming Personal Training and Pilates Studio team while fostering a high-performance, sales-driven culture.
• Develop, implement, and manage departmental operating plans with clear, measurable sales and revenue targets for both the department and individual trainers.
• Hold staff accountable for achieving personal and team sales goals, while tracking and reporting key metrics related to new client acquisition, retention, package sales, and studio growth.
• Provide comprehensive supervision of the Personal Training and Pilates Studio team, including recruiting, onboarding, coaching, ongoing performance management, and in-service trainings designed to improve sales effectiveness and service quality.
• Lead the successful launch, development, and expansion of the Pilates Studio, including aggressive sales strategies, new revenue initiatives, and targeted cross‑selling to existing PT clients.
• Create and manage the annual departmental budget, including revenue forecasting, expense management, sales performance tracking, and necessary corrective action to ensure financial success.
• Ensure staff maintain required certifications and that training supports both service quality and sales conversion skills.
• Maintain strong and frequent communication with staff, members, and leadership, promoting member engagement, retention, and high satisfaction scores.
• Coordinate member incentives, special events, and related engagement initiatives designed to increase program utilization and revenue.
• Serve as Race Director for the Montclair Run, overseeing planning, logistics, partnerships, volunteers, and revenue goals for the event in collaboration with the Executive Director, Healthy Living Coordinator, Marketing, and Development teams.

Community Programming & Chronic Disease Initiatives

• Establish, grow, and manage community health programs including (but not limited to) YDPP, BPSM, and Parkinson’s programming.
• Recruit, train, and supervise qualified staff and volunteers to ensure high-quality program delivery and community impact.
• Monitor, maintain, and report accurate program data in accordance with YMCA, grant, DOH and partner requirements.
• Build and sustain collaborative relationships with community partners, agencies, and stakeholders to support program visibility and growth.

Risk Management & Compliance

• Maintain full compliance with YMCA Abuse Prevention and Risk Management policies.
• Complete all required training and ensure programs adhere to high‑risk supervision standards.
• Conduct thorough screening of employees and volunteers and provide ongoing supervision to ensure safety policies are upheld.
• Provide regular feedback and enforce behavioral expectations and boundaries in alignment with YMCA standards.
• Respond promptly and appropriately to any reports of suspicious behavior or violations of policy, following mandated reporting procedures.
• Consistently communicate the YMCA’s commitment to safety for all members, participants, and staff.