Wellness Director - Mary Sierra Family YMCA

Program Quality and Growth

• Focus on implementing strategic plan initiatives, best practices and the elevation of wellness programming.This includes: personal training, group training, group exercise, healthy living programs, youth conditioning programs, and direct leadership to wellness floor staff members.
• Develop and implement association survey and measurement strategies and action plans - Base Metrics and NPS.
• Exceed personal training and small group training revenues compared to budget.
• Provide leadership to personal trainers to ensure they have all of the tools to exceed personal training budgets and metrics.
• Ensure members have access to/and promote orientations with wellness coaches/personal trainers.
• Promote Inbody scans to new and existing members.
• Manage group exercise class schedule to expectations utilizing budgets, association formula, NPS scores, etc. 
   

Membership Engagement and Retention 

• Increase member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:Reviews data about member satisfaction and interests to ensure connection to programs, services, and other members.
• Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
• Oversees new and returning member orientation to ensure effective onboarding to include wellness and program teams.
• Implements relationship development strategies to increase membership engagement and retention.
   

Safety and Risk Management

• Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff.
• Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision.
• Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable.
• Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies
• Maintain proper records, including certifications, meetings and trainings.
• Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff.
• Front desk personnel—ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.
• Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff.
• Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures.
   

Wellness Center Operations 

• Provides leadership to wellness center operations and administration to ensure a best in class membership experience.
• Supervises/coaches a team of wellness coaches that assist members in meeting their wellness goals.  
• Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
• Ensure the fitness equipment is kept in good working condition and is clean for members to use.
   

Active Older Adults Growth

• Drive senior membership revenue and Silver Sneakers revenue through gate swipes.  
• Coordinates the schedule for Silver Sneakers classes and activities, manages staff schedule for related programs, and maintains the inventory of related program equipment.
• Provides a visible presence in the centers and actively interacts with senior members to ensure their needs are met.
• Actively stewards relationships between seniors within the centers by introducing them to other members, and using member profiles and interactions to tailor suggestions for new activities
   

Team Leadership 

• Direct responsibility to hire, develop, motivate and retain a team of wellness staff members committed to the YMCA’s mission and Promise
• Advocates for association-wide practices and is a source for innovative ways to grow the membership experience, base, and practices through wellness.
• Provides collaborative leadership and guidance to peers through association-wide wellness meetings, direct one-on-one best practice sharing with peers both in and outside the center.
• Develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
• Completes all job related, supervisory and other trainings as required.
• Is a collaborative partner to the family center leadership staff serving as a Leader on Duty weekly and rotating weekends.