Propterties Director

To support the branches, programs, and people they serve, regular remote work arrangements are not available for this position. While occasional remote work may be permitted with prior approval from the supervisor, directors are required to maintain a consistent on-site presence and should not expect regular remote work arrangements.

Leadership & Staff Development

1. Drive team engagement and effectiveness, modeling and setting high standards for service and leadership.
2. Collaborates with their Senior Director in the hiring process.
3. Lead and support maintenance staff, assigning tasks, monitoring performance, and providing training to ensure high-quality and timely work, professional growth and team success.
4. Address employee questions and concerns, including performance, promptly.
5. Manages and supports through staffing, scheduling, payroll and programming. Follows all YMCA policies and industry-leading practices as well as local, state and federal regulations and laws.
6. Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
7. Serves as a member of the properties team, and YMCA leadership teams. Will attend all scheduled meetings, included, but not limited to, department team meetings, cabinet meetings, operation meetings, and leadership meetings.
8. Partners with Senior Director to develop Association Properties Staff Handbook, ensuring all policies and procedures are up to date annually.
9. Fosters a culture of open communication, mutual respect, and innovation, leveraging engagement from stakeholders at all levels to enhance decision-making and problem-solving across the association.
10. Ensure staff are trained in emergency protocols, risk management, and child abuse prevention.
11. Keep records of staff certifications, training, meetings, and audits.

Operations & Program Management

1. Develops and implements quality control measures to attract and retain members by ensuring that the facility and grounds are functional, safe, clean, organized, and inspiring.
2. Develops and directs high quality relationship-based engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
3. Ensures a “best in class” member experience.
4. Maintains an inventory of maintenance supplies, tools, and equipment. Ensure timely replenishment, repair, and proper storage.
5. Support the supervision and coordination of maintenance operations across multiple facilities, ensuring all buildings, systems, and equipment are properly maintained and functioning efficiently.
6. Schedule and perform annual inspections and scheduled maintenance of all equipment based on the manufacturer’s recommendation and operating manuals.
7. Engages nodaFi, or comparable system, to develop and provide regular communications that outline branch requests, timeline to completion, collaboration opportunities, and project updates. Uses this information to support payroll, budget, and operating plans.
8. Utilize preventive maintenance schedules (engaging nodaFi or comparable system) to measure and prioritize association-wide maintenance response while minimizing downtime and extending the life of assets across the association.
9. Where possible, self-perform repair work. Where necessary, oversee contractors. Conduct bid reviews and recommend the selection of contractors.
10. Ensure ongoing compliance with health and safety regulations.
11. Responsible for meeting, and/or exceeding budgeted revenue while appropriately managing expenses.
12. Participate and support staff, annual, and capital campaigns.
13. Responsible for following all Human Resource processes.

Facilities & Safety

1. Maintain all building facilities and grounds to a consistently high standard.
2. Conducts daily rounds to all areas of the facility and outside grounds to identify needs, assess conditions, and ensure compliance with safety regulations and organizational standards.
3. Maximize the interior and exterior appearance of the branches within budget guidelines.
4. Maintain accurate records and documentation for all maintenance activities, inspections, and project progress across facilities.
5. Ensure adherence to safety protocols and building codes, promoting a culture of accountability and continuous improvement.
6. Respond to urgent maintenance issues and emergencies, providing guidance and direction to resolve problems quickly and safely.
7. Collaborates with department directors to ensure all equipment repairs and hazards are reported promptly.
8. Prepares staff to respond in the event of an emergency. This includes training on the facility Emergency Response Plan, serving as a responder to security and disciplinary incidents, fire alarms and medical emergencies. In an emergency, summons any needed professional assistance (e.g., police, fire, EMS) and follows their directions.
9. Maintain and retain all records for preventative maintenance, staff training and certifications, program member attendance and evaluation of employees and participant skills according to YMCA, local, state and federal rules, regulations and laws.

Member & Community Engagement

1. Build a culture that supports YMCA service standards.
2. Promote inclusion, character development, and equity in all programs.
3. Responds promptly to member and participant concerns, typically within 24-48 hours, across phone, email, and other communication channels.
4. Provides support to the annual fundraising campaign as assigned.
5. Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops, maintains, and models collaborative relationships with community agencies in service delivery area.

Collaboration & Communication

1. Attend, and offer, when necessary, professional development.
2. Discern when to elevate communication related to supervisor for support to discuss progress, challenges and opportunities.
3. Execute trades of service, service, Memorandums of Understanding (MOUs), and rental agreements while effectively managing and nurturing key stakeholder relationships support association goals and initiatives.

General Duties

1. Ensure proper facility opening, closing and security.
2. Serves as a member of YMCA Leadership Team and supports the overall objectives of the YMCA, sharing in Manager on Duty responsibilities.
3. Ensures uniform and personal appearance are clean and professional.
4. Ensures a strong emphasis on character development while fostering an inclusive environment that celebrates diverse perspectives, promotes understanding and respect, and creating experiences where everyone feels valued and empowered to contribute.
5. Reports damaged equipment or safety hazards promptly.
6. Performs any other functions necessary for smooth and efficient operation.