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Enjoy living and working in the beautiful Blue Ridge Mountains.
Job Description
As the Membership Director, you will lead the Membership team in their efforts to exceed revenue, meet budget goals, and provide an exceptional member experience. In addition, you will lead the development and evaluation of various Membership programs to ensure sales growth and member retention. This role leads recruitment efforts and training and supports assigned staff. Additional responsibilities include hiring, payroll, and budget management. Provides liaison to committee(s) and advisory board(s) and takes a leadership role in mission advancement activities.
Qualifications
Bachelor’s degree in a related field and/or equivalent professional experience in business/customer service/sales required.
Master’s degree preferred (see above fields).
Maintain current certifications in CPR, AED, O2, and First Aid.
Y-USA Team Leader certification is preferred or completed upon employment.
Knowledge, Skills, and Abilities
Excellent leadership and sales skills.
Full knowledge of computer software, including Microsoft Word, Excel, Outlook, and Teams.
Must have excellent interpersonal, public relations, and communication skills.
Must be able to speak and hear clearly, and complete required written and digital forms.
Essential Functions
Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission.
Responsible for hiring, coaching, and mentoring all direct reports and ensuring alignment with the organization’s personnel policy and HR practices within their scope of responsibility through quarterly check-ins and annual reviews with the service line/department team.
Implements a results-based management approach and ensures service line/department is actively working towards association-level objectives by assessing progress towards identified goals/KPIs, providing ongoing coaching and feedback, and discussing development opportunities.
Oversees the budgeting process within their service line/department, ensuring that resources are devoted to top priorities and strategic objectives.
Identifies growth opportunities, conducts forecasting regularly, and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders and implements action plans to meet budgeted financial targets.
Builds relationships with community partners, resulting in Corporate Partnerships, Organizational Partnerships, and campaign support.
Provide support and leadership at center Advisory Board meetings, community support meetings, and Association service line meetings.
Performs other duties as assigned.
Cause-Driven Leadership Competencies
See full job description on YMCA of WNC careers website.