Membership Manager

YMCA
Salary
$40,000.00
$50,000.00
Resumes Accepted Until
Resume Contact
[email protected]
We’re excited to announce an opening for a Membership Manager at the Bangor Region YMCA!
Job Description

As a key leader, the Membership Manager will develop innovative strategies to enhance the member experience, ensuring our community thrives. Leading a dedicated team, you’ll inspire excellence in customer service, build strong relationships, and promote the fantastic programs and services the YMCA has to offer.

This role could work into a director-level position for the right person, and this is a great time to come aboard. We are projected to open and move into a brand new state-of-the art YMCA in 2027.  The salary range for a director is $50,000 to $60,000.

If you’re passionate about making a difference and creating meaningful community connections, this is the perfect role for you!

Qualifications
  • Bachelor’s degree in Business, Marketing, or a related field preferred.
  • Minimum of 5 years of experience in membership management, customer engagement, or a related role, preferably within a nonprofit or community-focused organization.
  • Demonstrated success in leading and managing teams.
  • Strong interpersonal skills, with the ability to build relationships with members, staff, and the community.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Proficiency with membership management systems, data analytics, and Microsoft Office Suite.
Essential Functions
  • Membership Growth & Retention:
  • Develop and implement comprehensive membership acquisition and retention strategies.
  • Monitor membership trends, analyze data, and adjust strategies to meet targets for member satisfaction, retention, and engagement.
  • Collaborate with marketing and program teams to create and execute promotional campaigns aimed at increasing membership.

  • Member Engagement:
  • Build and maintain relationships with members to foster loyalty and ensure they are aware of YMCA programs, services, and events.
  • Create and manage member engagement initiatives, including onboarding, member appreciation events, and ongoing communication.

  • Staff Supervision & Motivation:
  • Supervision: Oversee the daily operations of the membership services team, including recruitment, training, and performance management.
  • Motivation: Foster a positive, energetic work environment where staff feel supported and motivated to deliver outstanding service.
  • Development: Provide coaching, mentorship, and professional development opportunities to help staff grow within their roles and advance their careers.
  • Team Building: Encourage teamwork, collaboration, and open communication among staff members to promote a unified approach to achieving membership goals.
  • Recognition & Rewards: Implement recognition programs to celebrate staff achievements and incentivize high performance.

  • Team Leadership & Development:
  • Lead, train, and support a team of Member Experience Associate to provide exceptional customer service.
  • Set performance goals and conduct evaluations.

  • Program & Community Integration:
  • Collaborate with program directors to align membership goals with program offerings, ensuring members are engaged with relevant programs.

  • Data & Financial Management:
  • Assist the Chief Programs Officer with building and analyzing the membership budget, track financial performance, and provide regular reports to the executive leadership team.
  • Use membership management software to track member data, analyze trends, and implement strategies to improve the member experience.
Cause-Driven Leadership Competencies

TEAM LEADER

Mission Advancement: Models and teaches the Y’s values. Ensures an elevated level of service with a commitment to changing lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising.  

Collaboration: Champions inclusion activities, strategies and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailor’s communication to the appropriate audience. Provide staff with feedback, coaching, guidance and support.  

Operational Effectiveness: Provides others with framework for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Hold staff accountable for high-quality results using a formal process to measure progress.  

Personal Growth: Shares new insights. Facilitates change; models’ adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.    

Required Certifications

CPR/AED/First Aid