Chief Operating Officer (COO)

Come join the YMCA of Rapid City in the heart of the Black Hills of South Dakota as our new COO!
Job Description

The YMCA of Rapid City is seeking a dynamic and mission-driven Chief Operations Officer (COO) to join our executive leadership team. As COO, you'll oversee the daily operations of our YMCA centers, directly supervising center Directors and ensuring high-quality, inclusive programs that meet the needs of our diverse community. You’ll play a key role in guiding operational strategy, fostering cross-branch collaboration, and driving growth through innovation, program expansion, and community partnerships.

Working closely with the CEO, board members, and local leaders, you’ll help shape the future of the Y in the Black Hills—creating policies that promote equity, ensuring financial health at the center level, and building a culture of accountability, inclusion, and impact. If you’re an experienced leader with a heart for service, strong operational skills, and a passion for community, we invite you to bring your vision to the YMCA of Rapid City.

Qualifications

· Proven leadership experience—minimum of 7–10 years in operations or nonprofit management.

· Strong background in staff supervision, community engagement, and strategic growth.

· Deep understanding of diversity, equity, and inclusion best practices.

· Excellent communication, coaching, and decision-making skills.

· Bachelor's degree required; Master's preferred.

· Experience with YMCA operations is a plus.

Essential Functions

Lead and supervise Center Directors to ensure operational quality and consistency.

· Provide coaching and direction to branch leadership and boards.

· Partner with the CEO, board members, and community leaders to identify and respond to community needs.

· Create inclusive organizational policies that promote equity and remove barriers.

· Monitor center-level financial performance, ensuring revenue and fundraising goals are met and expenses are well managed.

· Drive growth through program innovation, member engagement, pricing strategies, and partnerships.

· Guide the organization through strategic decisions on program priorities and resource allocation.

· Encourage cross-branch collaboration to launch new initiatives and improve service delivery.

· Represent the CEO in the community as needed, building strong relationships with key stakeholders.