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Lead daily operations, elevate programs, and inspire teams as VP of Operations at the Attleboro Norton YMCA.
Job Description
The Vice President of Operations is a key leadership role responsible for the day-to-day management of the Attleboro Norton YMCA’s Downtown Branch and the Pleasant Street Child Development Center. Reporting directly to the CEO, this position ensures high-quality operations across all departments, including Aquatics, Membership, Youth Sports, Childcare, Facilities, and Health & Wellness. The VP of Operations is a strategic thinker and hands-on leader, focused on driving member satisfaction, program excellence, team development, and operational effectiveness.
Qualifications
Bachelor’s degree in business, nonprofit management, recreation, or related field or equivalent experience.
Minimum of 5–7 years of progressive leadership experience in operations or program management, preferably in a YMCA or similar nonprofit.
Strong supervisory and team development skills.
Demonstrated success in budget management and operational planning.
Ability to engage diverse stakeholders including staff, members, donors, and community partners.
Experience working with a Board of Directors or volunteer committees is a plus.
Proven ability to manage multiple priorities with a high level of organization and follow-through.
Essential Functions
Oversee and support daily operations at both the Downtown Branch and Pleasant Street location.
Lead department directors and staff to ensure delivery of high-impact, mission-driven programs and services.
Develop and manage department budgets in collaboration with the CFO and program leaders.
Champion a culture of service, accountability, and inclusion across all operational areas.
Ensure compliance with YMCA standards and local, state, and federal regulations.
Drive membership growth, retention, and engagement through exceptional service delivery.
Collaborate with the CEO and Board on strategic priorities and deliver reports and updates as needed.
Serve as staff liaison to assigned Board committees.
Support association fundraising efforts through donor stewardship, events, and campaign engagement.
Represent the YMCA in community meetings and initiatives to strengthen partnerships and visibility.
Other duties as assigned to support the overall success of the YMCA.