Membership Coordinator (Bedford-Stuyvesant YMCA)

YMCA
Hourly
$18.04
$24.00
How to Apply
Apply Online
The Bedford-Stuyvesant YMCA is seeking a Membership Coordinator.
Job Description

Salary: $18.04 - $24.00 Hourly

The Bedford-Stuyvesant YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

Qualifications
  • Bachelor’s degree or equivalent work experience required. Bachelor’s degree in business administration preferred.
  • Must be at least 21 years of age.
  • Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of experience in a hospitality setting preferred.
  • Computer literate.
  • Working knowledge of Microsoft Office Word and Excel.
  • Excellent interpersonal and organizational skills.
  • Ability to work in a fast-paced environment.
  • Strong written and oral communication skills.
  • Must be available Monday through Friday from 11:00 am to 7:00 pm.
Essential Functions

Daily responsibilities:

  • Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.

Bi-weekly responsibilities:

  • Run and review the expected Credit Card Draft reports.
  • Run and review the Bank and Credit Card Exception reports.
  • Run the Adult Member Renewal Notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
  • Handle in-person inquiries, calls, and emails from members.
  • Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.
  • Track and file award letters for financial aid to member accounts under the supervision of the Membership Sales & Engagement Director, for audit purposes.

Monthly responsibilities:

  • Prepare facility access declination report. Contact members with access denied due to the pending collection of past due balance.
  • Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
  • Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
  • Prepare the staff schedule for the Membership Sales & Engagement Director’s approval.

Continuing responsibilities: 

  • Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
  • Attend and participate in various branch and/or Association events and meetings.
  • Review table files for accuracy.
  • Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc.
  • If applicable, schedule rentals and process payments.
  • Be highly proficient in and role model all aspects of the Membership Experience Representative position.

General responsibilities:

  • Attend and participate in required training sessions (Elevating the Member Experience, De-Escalating Difficult Situations, AS400, etc.).
  • Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
  • Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.
  • Other duties as assigned by the Membership Sales & Engagement Director.