Membership Director

JOB RESPONSIBILITIES

Staff Development:

1. Ensuring all staff are performing and providing exceptional service and work well as a team during that shift
2. Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook
3. Monitoring number of staff in each program area (ratios are met), and sending staff home if over-staffed
4. Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings
5. Ensuring all membership staff are present and working appropriately
6. Providing audits of lifeguards using Redwoods checklists 

Program Operations:

1. Conducting regular and frequent walk-throughs throughout work shift
2. Effectively communicating the mission, vision, and values of the Wichita YMCA
3. Ensuring all services comply with YMCA standards and methods of operation
4. Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality
5. Ensuring proper implementation of front desk procedures
6. Having comprehensive knowledge of association-wide programs, as needed for the education of Member Service staff
7. Ensuring all membership and program information is tactfully displayed and available
8. Being accessible and visible to staff and members
9. Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours
10. Completing and submit the required MOD report at the end of each work shift                                                                                                               

Fiscal Management:

1. Producing effective and efficient staff schedules within set payroll budget parameters 

Strong Community Campaign/Financial Development:

1. Providing leadership for assigned aspects of Strong Community Campaign, special events, and other fund development to ensure fundraising goals are met 

Facilities:

1. Maintaining complete familiarity with all risk management procedures and policies
2. Maintaining front desk area in an orderly, clean, and safe condition

 Other:

1. Communicating information promptly to all branch leadership and departmental staff
2. Attending applicable training and conferences to further professional development
3. All other duties as assigned 

EFFECT ON END RESULT:  Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.