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Under the direction of the Member Services Director, the Assistant Director of Member Services plays a leadership role in overseeing the Membership Department. This position is responsible for supporting the administration of the membership budget, ensuring high-quality service delivery, and driving membership growth, retention, and conversion. The ideal candidate will foster an exceptional member experience and uphold the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.
Membership:
Building Supervision:
Quality Assurance/Risk Program:
Risk/Facility Management: All Staff are responsible for assuring the safety of Y members/ participants and for the care, maintenance and safety of all Y facility/program environments. All staff are required to report accidents/incidents/emergencies, in accordance with Westfield Area YMCA standard operating policy and adhere to YMCA confidentiality requirements related to all reported incidents.