Senior Program Director

GENERAL FUNCTION: Under the guidance of the Branch Director, this position oversees the development of the staff, programs, finances and daily operations  for membership, aquatics and youth & family programs of the branch.  The Senior Program Director acts as a liaison to the community at large advocating for YMCA programs and events as directed, and provides support to the Branch Director for all branch needs.

JOB RESPONSIBILITIES

Staff Development:

1.  Responsible for recruiting, hiring, training, developing, scheduling and managing a high performing staff focused on providing exceptional service, sport expertise and work well as a team. 
2.    Developing strategies to provide support and motivation to staff for the achievement of program goals and retention.

3.    Reviewing and evaluating staff performance. 

4.    Maintaining staff retention through positive reinforcement and support.

5.    Monthly documented staff meetings/development and trainings. 

6.    Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations:

1.    Ensuring all programs comply with YMCA standards and methods of operation.

2.    Develop, implement and manage high quality and safe programs with continual participation growth.

3.    Recruit for full participation in all programs, tournaments, camps and clinics.

4.    Integrate customer-service and engagement strategies into programs and services to ensure retention and positive feedback/ratings.

5.    Learn and use Personify and Team Sideline to full capacity for accurate records for registration, schedules, communication, recruitment and retention.

6.    Monitoring and evaluating delivery and effectiveness of programs and staff for the highest possible level of quality.

7.    Visibility in the Court Center during programming, tournaments and rentals.

8.    Respond to all member and community inquiries and concerns within 24 hours.

9.    Communicating program information and performance, changes and needs in a timely manner to Branch Director.

10.  Child Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures.

11.  Provide back-up support to the Branch Directors for full execution and performance for all sports.   

Fiscal Management:

1.    Monitor and manage budget regularly to meet and exceed budget targets.  This includes increased revenue season after season and event after event.

Strong Community Campaign/Financial Development:

1.    Provide input, engagement and leadership for the Strong Community Campaign, special events and other fund development to ensure fundraising goals are met. 

Facilities: 

1.    Maintain complete familiarity with all risk management procedures and policies.

2.    Maintain an orderly, clean and safe condition; reporting any irregularities to Branch Director and following all preventive maintenance schedules.

3.    Conducting multiple daily walk-throughs.

4.    Keeping an up to date inventory on all equipment, materials and supplies.

Other:

Serving as a member of the branch leadership team performing specific duties which support the overall success of operations.
2.    Communicating information promptly to all staff.

3.    Attending applicable training and conferences to further professional development. 

All other duties as assigned.

EFFECT ON END RESULT:  Providing leadership and guidance to ensure the achievement of goals and objectives of the Farha Andover Court Center with high levels of participation, satisfaction and retention of participants and staff.