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Come Be Part of Something Bigger in the Heart of the Pacific Northwest!
Job Description
Drives inclusive membership strategies that support member sales, member engagement and retention of existing members
Comprehensive knowledge and ability to train sales cycle (introduction/probing/close)
Create a member-engaged culture and model relationship-building skills in all interactions
Foster an environment of innovation and resolves problems to ensure member satisfaction
Promotes a diverse workforce; recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed
Continually evaluates staff performance, fostering a coaching culture
Develops strategies to motivate and encourage cause-driven staff to achieve goals
Promotes program and membership enrollment in interactions with existing and potential members
Coordinates program registration, including logistics to support phone, walk-in and web registration
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Participates in the planning and development of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of Welcome Center policies, practices and procedures
Respond to emergency situations
Review, update, and relay branch information to staff
Coordinates with the business office as necessary on financial transactions
May organize events and/or represent the YMCA at community events
Leads assigned aspects of the fundraising campaign
Facilitate department meetings; participates in staff meetings and/or related meetings
Performs other duties as assigned
Qualifications
One year or more previous direct supervisory experience in customer service
Experience working with individuals, families and communities of diverse backgrounds and abilitiesStrong computer skills and experience with standard business software
Strong professional written and verbal communication skills
Fluency in second language desired
Essential Functions
Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.
Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cause-Driven Leadership Competencies
Mission Advancement:
Models and teaches the Y’s values
Ensures a high level of service with a commitment to improving lives
Provides volunteers with orientation, training, development, and recognition
Cultivates relationships to support fundraising
Collaboration:
Champions inclusion activities, strategies, and initiatives
Builds relationships to create small communities
Empathetically listens and communicates for understanding when negotiating and dealing with conflict
Effectively tailors communications to the appropriate audience
Provides staff with feedback, coaching, guidance and support
Operational Effectiveness:
Provides others with frameworks for making decisions
Conducts prototypes to support the launching of programs and activities
Develops plans and manages best practices through engagement of team
Effectively creates and manages budgets
Holds staff accountable for high-quality results using a formal process to measure progress
Personal Growth:
Shares new insights
Facilitates change; models adaptability and an awareness of the impact of change
Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology