Senior Sports Program Director - Spurlino Family YMCA

YMCA
Salary
$55,000.00
$60,000.00
How to Apply
Apply Online
Help the Tampa Y turn opportunity into impact.
Job Description

Under the direct supervision of the Center Executive Director, the Sr. Sports Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations.  The Sr. Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.  The Sr. Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

Qualifications

Education/ Experience Required: 

  • BA/BS in sports management, recreation management or similar field, business/ operational management or related field.
  • Minimum of two years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. Prior experience with youth development preferred.
  • Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
  • Proven results in increasing program quality and growth through exceptional planning and organizational skills.
  • Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
  • Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
  • Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
  • Demonstrated ability to multi-task and adapt to changing contexts and priorities.
  • Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
  • Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
  • Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.
  • Must maintain a current Florida driver’s license and driving record that complies with The Tampa YMCA insurance standards and The Tampa YMCA policies.
     
     

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

  • The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
  • Ability to instruct and observe participants during program activities.
  • The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. 
  • Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. 
  • Ability to sit and reach, and must be able to move around the work environment.
  • Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. 
  • Must have flexibility and the ability to adapt to changing circumstances. 
  • Ability to lift and move a minimum of 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
  • The noise level in the work environment is usually moderate to high.
  • This position requires reliable transportation and willing to travel, if needed.
  • This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. 
  • Must be able to perform all duties and functions of those that are supervised        
Essential Functions

Program Quality and Growth

Sports Operations >

Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to:

  • Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention.
  • Assists in strategy implementation to achieve strategic plan targets for sports programming. 
  • Monitors and documents activity/event performance for future planning. 
  • Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents.
  • Recruits volunteer coaches to support sports programming needs.
  • Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met. 
  • Assists the Center Executive Director with the implementation of association surveys and action plans – tracking metrics and NPS. 
  • Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback. 
  • Proactively identifies and resolves member issues and concerns.
  • Program Operations > Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants.
  • Anticipates and exceeds expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys. 
  • Leads strategy implementation to achieve strategic plan targets for programming. 
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
  • Dedicated focus on program growth, innovation and quality results.

Open Play Oversight & Member Experience >

  • Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use.
  • Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences.
  • Schedule open play activities to balance member demand, program offerings, and facility availability.
  • Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution.
  • Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment.

Space Optimization & Program Expansion>

  • Strategically evaluate and optimize the use of all program spaces, including the Airnasium, AquaTurf, gymnasiums, and outdoor fields, to maximize participation and revenue while supporting mission impact.
  • Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog.
  • Lead the development of evening and nighttime programming on sports fields
  • Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted.
  • Monitor participation data and financial performance to assess program success and continuously refine offerings.

Team Leadership 

  • Provides direct supervision and leadership to assigned staff and volunteers, creating a team culture focused on the YMCA mission, safety, service, accountability, and results.
  • Recruits, interviews, hires, onboards, trains, develops, and retains qualified staff necessary to deliver high-quality programs.
  • Manages and completes payroll on time and monitors schedules and hours worked.
  • Establishes clear individual and team expectations and provides ongoing coaching, feedback, recognition, and performance management to support staff development and accountability.
  • Develops and manages department budgets and forecasts, monitoring revenue, payroll, expenses, and overall financial performance against established goals.
  • Collaborates as a member of the center leadership team and provides leadership throughout the center while supporting overall center and association goals and initiatives.
  • Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
  • Completes all job-related, supervisory and other trainings as required.
  • Serves as Leader on Duty as assigned by supervisor. 
Required Certifications

Certifications/Trainings Required:

  • Must obtain within 30 days of employment and then maintain current certifications in CPR, AED, First Aid, and Oxygen Administration.
  • Maintain other required certifications as stated per Association guidelines or directed by supervisor.