Membership Director

YMCA
Salary
$50,375.00
$62,968.00
How to Apply
Apply Online
Resumes Accepted Until
Come be part of our growing team! 
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

Qualifications
  • Bachelor's degree in related field preferred or equivalent combination of education and experience.
  • Previous supervisory experience in member service.
  • YMCA or other non-profit experience preferred.
  • Excellent personal computer skills.
  • Experience with membership software Daxko Operations.
  • Highly attentive to detail.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Essential Functions
  • Assists in creating a member-focused culture and models relationship-building skills in all interactions
  • Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Recruits, hires, trains, develops, schedules and directs additional administrative support personnel for Member Services.
  • Develops strategies to motivate staff and achieve goals for the YMCA of Southeastern North Carolina.
  • Audits the implementation of Welcome Desk procedures.
  • Reviews and updates desk procedures and communicates changes to Member Services Leadership.
  • Coordinates with Leadership Staff as necessary on financial transactions.
  • Audits membership files for accuracy.
  • Handles rentals and contracts for the Wilmington Area.
  • Handles billing/invoicing of Corporate memberships for the Association.
  • Participates and helps facilitate staff meetings and/or related Member Service meetings at Wilmington Area YMCA’s.
  • Ensures staff meets or exceeds goals. (Nir/Midtown)
  • Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
  • Assist in approving payroll for your department as outlined in the payroll guidelines.
  • Assist in monitoring pieces of the Membership annual budget; monitor and make adjustments as needed.
  • Assist in annual performance reviews on all employees within your department.
  • Performs other duties as assigned.
  • Provides leadership and direction to membership staff at both Nir and Midtown branches, ensuring consistent operations, strong member engagement, and alignment across locations.
Cause-Driven Leadership Competencies
  • Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.
  • Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
  • Philanthropy: Secures resources and support to advance the Y’s work.
  • Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
  • Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
  • Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.