Member Engagement & Wellness Director

YMCA
Salary
$47,569.00
$50,546.00
How to Apply
Apply Online
YMCA in Trussville, Alabama seeks a Member Engagement & Wellness Director to inspire healthy living and real connection. Join us!
Job Description

At the YMCA of Greater Birmingham, our vision is where community happens and everyone belongs, and few roles bring that to life more than this one. The Member Engagement and Wellness Director leads the team that makes sure every person who walks through our doors, whether they're here for the first time or the thousandth, feels known, welcomed, and cared about.

You'll own the full member experience, recruiting, training, and developing a team that delivers it, building programming that genuinely helps families, seniors, and adults live healthier lives, and managing the budget that makes it all possible. Wellness operations are part of that picture too, led day to day by the Wellness Coordinator, who reports to you. This is a role for someone who leads through their team rather than trying to do it all themselves, who knows their numbers and uses them to make real decisions, and who treats safety and child protection as non-negotiable, every time, no shortcuts.

We're looking for someone with real supervisory experience, a genuine customer service heart, and the ability to build relationships across departments, with donors, and with the community. If you want a job where your leadership directly shapes whether people feel like they belong here, we'd love to talk.

Qualifications

Minimum Requirements

Bachelor’s degree in related field preferred or equivalent combination of education and
experience.

Previous supervisory experience in customer service preferred.

Excellent personal computer skills and experience with standard business software.

Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.

Demonstrated customer service orientation with the ability to develop and maintain
effective relationships across departments and with donors and volunteers.

Flexibility to support time-sensitive functions of program and/or service activities (such
as special events).

Successful completion of background and Child Abuse and Neglect screening.

omplete required online training modules prior to start date and annually thereafter.

Acquire and maintain the following certifications within 30 days of start date via YMCA,
American Red Cross, American Heart Association, and American Health and Safety Institute
(ASHI):

  • First Aid/CPR/AED (valid 2 years unless otherwise noted)

Physical Demands

Regularly required to use a computer and phone/smart device for extended periods.

Frequently required to sit, reach, and move around the work environment.

Occasionally lift and/or move up to 10 pounds or more.

 Specific vision abilities required include close vision, distance vision, and ability to adjust.

Noise level in the work environment is usually moderate.

Employees and volunteers who do not directly supervise children and teens will:

Adhere to policies related to boundaries with children and teens.

Attend required abuse risk management training annually.

Report suspicious and inappropriate behaviors and policy violations.

Follow mandated abuse reporting requirements.

Adhere to job-specific abuse risk management responsibilities.

Essential Functions

1. Member Experience and Engagement

  • Create a member-focused, welcoming, and safe culture where all feel a sense of
    belonging, modeling relationship-building skills in all interactions.
  • Foster a climate of innovation and problem-solving to ensure member satisfaction.
  • Implement membership strategies to support recruitment of new members and retention
    of existing members.

2. Staff Recruitment and Development

  • Recruit, hire, train, develop, schedule, and direct personnel and volunteers as needed.
  • Provide direct oversight and support to the Wellness Coordinator, who supervises daily
    wellness staff and operations.
  • Review and evaluate staff performance, develop strategies to motivate staff, and achieve goals.

3. Programming and Innovation

  • Develop, implement, and grow innovative programming to enhance the member
  • experience, particularly for families, seniors, and adults.
  • Promote programming and membership enrollment, coordinating program registration logistics for phone, walk-in, and web registration.
  • Collaborate with the Youth and Aquatics Program Director on initiatives such as Summer
    Day Camp, the 7th-grade membership initiative, and enrichment programming.

4. Wellness Program Oversight

  • Provide leadership and strategic direction for wellness programs, ensuring alignment with
    YMCA goals and member needs.
  • Supervise and support the Wellness Coordinator, who manages daily wellness operations,
    staff scheduling, and program delivery.
  • Monitor program quality, outcomes, and member satisfaction, providing coaching and
    resources to the Wellness Coordinator as needed.
  • Ensure effective promotion of wellness initiatives, risk reduction, and evidence-based
    chronic disease management strategies.
  • Oversee the development of new member orientation and fitness program onboarding,
    with implementation led by the Wellness Coordinator.
  • Integrate wellness programming into broader member and family engagement efforts to promote a holistic approach to health.

5. Marketing and Community Outreach

  • Support marketing efforts for all programs and coordinate with the Association
    Marketing Department.
  • Partner with community organizations to implement health strategies and represent the YMCA
    at community events.

6. Operational Oversight

  • Ensure proper implementation of front desk procedures and adherence to business
    systems, cash handling, and technology standards.
  • Maintain high standards of cleanliness and presentation in member spaces, offices, and
    storage areas.
  • Attend all leadership team meetings, Membership Engagement and board meetings, and
    other required activities.

7. Financial Management

  • Participate in the planning of the annual budget and manage the approved budget
    for membership/wellness and family programming.

8. Campaign and Leadership

  • Assist with the Annual Campaign and empower staff to participate actively.

9. Member and Staff Interaction

  • Be visibly involved with members, volunteers, and staff in a positive, friendly
    manner, demonstrating YMCA core values.
  • Be present and available for programs, including nights and weekends.

10. Compliance and Risk Management

  • Ensure compliance with risk management, quality standards, child abuse, and safety policies
    for all program areas.
  • Adhere to policies related to boundaries with children and teens, attend required abuse risk management training annually, and report any suspicious or inappropriate behaviors.
  • Follow employee and volunteer screening requirements and use screening instruments to
    screen for abuse risk.
  • Provide ongoing supervision and training related to abuse risk and give staff regular
    feedback regarding boundaries with children and teens.
  • Require employees and volunteers to adhere to policies and procedures related to abuse risk.