Association Director of Membership

YMCA
Salary
$84,864.00
$89,128.00
How to Apply
Apply Online
Resumes Accepted Until
Come join our team in the beautiful Pacific Northwest!
Job Description

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

We look forward to having you on our YMCA team!
*The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

Position Summary:

Reporting to and partnering directly with the AVP of Membership and the Chief Operating Officer, the Association Director of Membership is a results-driven sales leader who drives membership growth and retention across the YMCA of Snohomish County. This position is primarily focused on expanding our Family and Adult membership base through strong sales strategy, member activation, and engagement that grow membership and strengthen community connections across every branch. Working on-site across our branches, the Association Director coaches teams, supports sales initiatives, and builds the relationships that encourage retention and meaningful Y involvement. A central responsibility of this role is developing and delivering comprehensive Sales and Customer Service training that equips membership teams across the association with the skills, tools, and confidence to convert prospects, retain members, and deliver exceptional experiences. By aligning branch-level execution with association-wide strategy, the Association Director of Membership ensures membership priorities advance the Y's broader operational and mission goals — and that every member experiences the Y's promise of belonging, achievement, and friendship through clear pathways to engagement in our programs and facilities. 

Qualifications

·        3 or more years of Membership experience, preferably in a YMCA or other nonprofit agency

·        YMCA Multi-Team Leader certification preferred.

·        Proven track record of developing authentic relationships with others.

·        Success and experience in Sales, preferably within membership-based, nonprofit, or health and wellness organizations.

·        Ability to establish and maintain collaborations with community organizations.

·        Experience working with individuals, families, and communities of diverse backgrounds and abilities.

·        Strong computer skills and experience with standard business software.

·        Strong professional, written, and verbal communication skills.

Essential Functions

·        Partner with the AVP of Membership and COO, providing regular updates and executing on strategic direction to advance association-wide membership goals. 

·        Design and implement a comprehensive strategy aimed to transform zero-visit members into active participants.

·        Develop and execute retention strategies aligned with YMCA objectives.

·        Lead membership growth initiatives across all branches.

·        Create consistent training curriculum, onboarding materials, and ongoing development resources that establish a unified sales and service standard across every branch.

·        Track, analyze, and report on Membership sales and utilization metrics to assess effectiveness and adapt strategies in alignment with organizational goals.

·        Optimize activation rates across all Branches.

·        Regularly works on-site at branches across the county to support membership teams.

·        Manage time and resources effectively, including travel across YMCA branches within Snohomish County as needed.

·        Collaborate cross-functionally with Membership, Health & Wellness, Family, Sports, Aquatics, and other program areas to cross-promote services and optimize member engagement, satisfaction, and program participation.

·        Work with Billing Department focused on 3rd Party Pay reimbursement and Community Partnerships.

·        Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities. 

·        Serve as a member of Y management and support the overall objectives of the YMCA.

·        Performs other duties as assigned.

Cause-Driven Leadership Competencies

Y Culture:

·        Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA

·        Exhibit Caring, Honesty, Respect and Responsibility

·        Complete required training and certifications within established guidelines

Embrace Multi-Team Leader Core Competencies:

Mission Advancement: 

·        Reinforces the Y’s values within the organization and the community 

·        Effectively communicates the benefits and impact of the Ys efforts for all stakeholders

·        Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels

·        Secures resources and support for all philanthropic endeavors 

Collaboration: 

·        Develops strategies to ensure staff and volunteers reflect the community

·        Builds and nurtures strategic relationships to enhance support for the Y

·        Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals

·        Communicates for influence to attain buy-in and support of goals 

·        Provides tools and resources for the development of others

Operational Effectiveness: 

·        Integrates multiple thinking processes to make decisions 

·        Involves members and community in the development of programs and activities

·        Ensures execution of plans

·        Institutes sound accounting procedures, investment policies, and financial controls 

·        Assigns clear accountability and ensures continuous improvement

Personal Growth: 

·        Fosters a learning environment embracing diverse abilities and approaches

·        Creates a sense of urgency and positive tension to support change 

·        Anticipates challenges that can sidetrack or derail growth and personal learning 

·        Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands:  The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.  

Physical Demands: 

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

 

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Typical Working Conditions:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you’ll get from working at The Y:

  • FREE family YMCA membership
  • FREE training offered for all positions and get paid while you train for your job!
  • Flexible work schedules and a family-friendly environment.
  • 50% off ECE child care* for Full-Time staff (and their dependents).
  • 100% off specific programs and services for Full-Time staff (and their dependents) that include:
    • School Age Child Care*, licensed Discovery Camp, Day Camps, 1 session of Overnight Camp, Family Camps, group swim lessons, youth sports, & youth leadership programs
  • Competitive benefits package for Full-Time staff.
  • Two medical plans to choose from: One is FREE for employee.
  • Dental plan is FREE for employee.
  • Life and long term disability with medical and dental insurance begin on the first of the month after start date.
  • 2 weeks paid time off accrued per year to start (accrual increases with years of service) and 8 paid holidays for full-time staff.
  • Sick Pay accrued at rate of one hour for every 40 hours worked.
  • Tax-Deferred retirement account & Roth retirement account available to all employees.
  • 403a Retirement investing account paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year).
  • FREE Employee Assistance Program.
  • Cheery, dynamic, cause-driven work environment, like no other!
  • We promote from within often. Enjoy your career at our Y!
  • Opportunity to grow: When you work at the Y, you will be encouraged to try new things and grow your career. We have a solid reputation for hiring good people who do great things.

*Within IRS limits, discounts that exceed $5,000 are reported as taxable compensation on your paycheck and W-2 for that year.

The full range of the pay grade for this position is $84,864-$102,772.80 annually.