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Step into a mission-driven leadership role where you’ll energize teams, elevate member experiences, and strengthen our community!
Job Description
As the Assistant Branch Executive Director, you will work closely with the Branch Executive Director to ensure the smooth and efficient operation of the West Family Branch. You will be responsible for overseeing day-to-day activities, team management, human resources tasks, and customer service while fostering a positive environment for members and team members. This role involves both leadership and administrative responsibilities, with a strong emphasis on program delivery and HR functions.
Key Responsibilities:
- Assist the Branch Executive Director with the day-to-day operations, ensuring the facility is clean, safe, and fully functional
- Supervise and support team members through positive leadership and motivation
- Maintain staff records, certifications, and training compliance
- Implement and promote YMCA programs, memberships, and community outreach initiative
- Provide guidance to staff on handling member-related issues ensuring excellent member service
- Support recruitment efforts by participating in the hiring process, conducting interviews, and onboarding new employees
- Organize and participate in community events and programs that enhance the YMCA’s presence in the community
Qualifications
- Bachelor’s degree in Business, Human Resources, or a related field preferred
- Minimum of 3 years of supervisory or management experience; YMCA or nonprofit experience strongly preferred
- Excellent leadership, communication, and interpersonal skills
- Proficiency in Microsoft Office Suite and basic administrative skills
- Solid understanding of human resources practices, including recruitment, onboarding, and employee management
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment
- Knowledge of the YMCA's mission and values, with a passion for community engagement preferred
Essential Functions
- Assist the Branch Executive Director with day-to-day branch operations, ensuring the facility is clean, safe, and fully functional.
- Supervise, support, and motivate team members through positive leadership.
- Maintain staff records, certifications, and training compliance.
- Implement and promote YMCA programs, memberships, and community outreach initiatives.
- Guide staff in handling member-related issues and delivering excellent member service.
- Support recruitment by participating in hiring, interviews, and onboarding.
- Organize and participate in community events and programs that strengthen the YMCA’s community presence.
Cause-Driven Leadership Competencies
Advancing Our Mission & Cause
- Change Leadership
- Engaging Community
- Philanthropy
- Volunteerism
Building Relationships
- Collaboration
- Communication & Influence
- Inclusion
Leading Operations
- Critical Thinking & Decision Making
- Fiscal Management
- Functional Expertise
- Innovation
- Program/Project Management
Developing & Inspiring People
- Developing Self & Others
- Emotional Maturity