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Lead the YMCA’s membership and wellness.
Job Description
Serves as a member of the Executive Leadership Team and provides strategic leadership in membership and wellness to advance the YMCA’s mission. Is the lead position dedicated to ensuring exceptional member experience, creating an atmosphere of outstanding member engagement, focused on the systems and the services that enroll and retain membership.
Qualifications
- Bachelor's degree or a related work experience equivalent.
- YMCA Team Leader certification preferred
- Three or more years of demonstrated success with supervision of teams, budget management, and project management.
- CPR, First Aid and AED certifications required within 30 days of hire.
- Ability and current license to drive with record that meets YMCA standards.
- Ability to perform duties using latest technology, including, but not limited to, Microsoft Office Suite, social media, online database software.
- Ability to respond to safety and emergency situations.
Essential Functions
- Designs and implements workflow and communication strategies that create a seamless organization-wide approach to how we engage our members in Y membership and wellness programming.
- Works with Executive Leadership Team to define and articulate membership engagement and experience goals that position our Y as a leading driver of health and community-building and meet or exceed financial goals.
- Works with the member experience and wellness teams to ensure alignment of member experience goals, processes, and staff behaviors.
- Along with Executive Leadership Team, develops and implements a communications plan that supports the goals of our Y.
- Works with marketing support team to ensure quality, engaging, and timely communications with our active member-base and potential members in the community.
- Works with Executive Leadership Team to develop annual operating budgets, objectives and plan for our membership, and marketing.
- Monitors the budget, implementation and outcomes of the plans, taking appropriate action to ensure continued improvements.
- Represents the association as required.
Cause-Driven Leadership Competencies
SUPERVISORY RESPONSIBILITIES
Directly supervises multiple teams; carries out supervisory responsibilities in accordance with the organization’s policies, mission and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Certifications
- Bachelor's degree or a related work experience equivalent.
- YMCA Team Leader certification preferred
- CPR, First Aid and AED certifications required within 30 days of hire.
- Ability and current license to drive with record that meets YMCA standards.