Similar Positions
Executive Director
YMCA of Greater Charlotte
Administrative Assistant (Harlem YMCA)
Harlem Branch YMCA
Executive Assistant
West Suburban YMCA
We are seeking a highly motivated, goal-driven professional who values serving others to join our dynamic staff team.
Job Description
The Member Services Director serves as the primary business administration support for the association. Ensures all business procedures are followed. Provides excellent customer service to members, guests and program participants. Recruits, hires, trains, develops, schedules and directs member service and child watch staff. Uses discretion and independent judgment in handling confidential and sensitive information.
Qualifications
Associates degree in related field preferred or equivelent combination of education and experience.
5+ years management experience
Excellent oral and written communication skills.
Patience to deal with high volumes of people and requests; sound judgement for dealing with daily issues and always cognizant of member and staff safety
Working knowledge of computer software applications (e.g. Microsoft Word, Excel).
Ability to work independently and manage multiple deadlines
Competently supervises and motivates Member Services staff and Child Watch Staff
Essential Functions
Recruits, trains, schedules, and supervises assigned staff (Member Service staff, Child Watch staff)
Provides excellent customer service to members, guests and program participants
Maintains membership data, including new member enrollments and membership status changes;
Manages membership draft and cancellation process
Builds relationships with members; helps members connect with one another and the YMCA
Applies all YMCA policies dealing with member services
Reviews the daily reconciliation and prepares deposits. Reviews and follows up on returned checks, bank drafts and credit card drafts
Oversees office functions such as cash drawer, office equipment and supplies, etc
Manages purchasing of supplies and equipment as assigned
Develops and maintains business office procedures
Provides admistrative support to the CEO, Finance Director, Membership and Development and Diretor as well a Program Directors
Handles and resolves membership concerns
Oversees facility scheduling related to both internal and external users (facility rentals, birthday partiies etc)
Serves as primary business office contact for vendors
Supports assigned aspects of the annual support campaign
Confidentiality is essential in using discretion and independent judgment in handling sensitive information
Performs other duties as assigned
Cause-Driven Leadership Competencies
Engaging Community
Building Relationships
Operational Effectiveness