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Executive Director II: Morrison YMCA
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Our Team is Hiriong!
Job Description
The Executive Director I oversees annual revenue up to $5M and plays a leading role in establishing YMCA centers as vibrant social hubs that unite diverse communities and fosters connections. The Executive Director I drives strategic alignment, customer experience, team development, operational excellence and community engagement while upholding the YMCA’s mission and standards. Success in this role is measured by revenue growth, customer experience and satisfaction, and enhanced community impact.
Qualifications
• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field.
• Minimum of 10 years of experience in senior leadership roles, preferably in YMCA operations or a
similar nonprofit organization.
• Proven ability to manage budgets, develop programs, and lead staff effectively.
• Strong skills in community engagement, public relations, and fundraising.
• Exceptional communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and other relevant software applications.
Masters Degree Preferred
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.
Essential Functions
Leadership through Influence
Inspire and guide staff, volunteers, and stakeholders to embrace the YMCA’s Christian mission and values.
Foster a culture of collaboration, inclusion, and accountability within the branch.
Strategy Alignment and Execution
Implement association strategies at the branch level, setting goals for revenue, member experience, and community impact.
Monitor branch performance and adjust plans to ensure established outcomes are met.
Customer Experience
Champion a customer-first culture to ensure programs and services consistently meet quality and inclusivity standards.
Create a welcoming environment that drives satisfaction, retention, and member engagement.
Matrix Management and Team Development
Coordinate with association peers and departments to achieve shared organizational goals.
Recruit, supervise, and develop branch staff and volunteers, providing coaching and growth opportunities.
Operational Excellence
Ensure compliance with YMCA policies, procedures, and risk management standards at the branch level.
Manage branch operations and budgets, aligning resources to achieve financial and service goals.
Community Building
Represent the YMCA in the local community, building partnerships with schools, civic groups, and local organizations.
Develop and support a branch advisory board to advance fundraising, advocacy, and mission impact.
Performs other duties and tasks as assigned by leadership
Cause-Driven Leadership Competencies
EMOTIONAL MATURITY: Demonstrates ability to understand and manage emotions effectively in
all situations
COLLABORATION: Creates sustainable relationships within the Y and with other organizations in
service to the community
PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended
impact occurs
COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that
engages, inspires, and builds commitment to the Y’s cause