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Senior IT Helpdesk Field Specialist
YMCA of Metropolitan Washington
Align your passion with our mission!
Job Description
The Y in Central Maryland is a mission-driven nonprofit organization dedicated to youth development, healthy living, and social responsibility. We are seeking a collaborative and detail-oriented Technical Business Analyst to join our team. This role serves as a critical connector between business needs and technology solutions, ensuring systems effectively support operations and enhance our ability to serve the community.
Qualifications
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
Minimum of 3 years of experience in a Technical Business Analyst or similar role.
Strong understanding of business operations and technical systems.
Proficiency in data analysis and reporting tools (e.g., Excel, SQL, Power BI).
Experience with systems implementation, testing, and user training.
Excellent written and verbal communication skills, with the ability to translate complex concepts for varied audiences.
Ability to work independently and as part of a cross-functional team.
Strong attention to detail, analytical thinking, and problem-solving abilities.
Essential Functions
Analyze business needs and identify technology solutions that align with organizational goals.
Collaborate with stakeholders to define, gather, and document functional and technical requirements.
Translate business requirements into clear technical specifications.
Work closely with project managers, software developers, and IT teams to design, implement, and test feasible solutions.
Perform data analysis and develop reports to support strategic decision-making.
Implement and configure new systems and tools, ensuring they meet operational needs.
Conduct system and user acceptance testing to ensure requirements are met and functionality is sound.
Provide training and ongoing support to end-users to ensure smooth adoption of new systems and processes.
Create and deliver reports and presentations for both technical and non-technical audiences.
Maintain accurate and up-to-date documentation throughout the project lifecycle.
Stay current with emerging technologies and recommend enhancements to existing systems.
Cause-Driven Leadership Competencies
Mission Advancement:Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration:Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness:Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets.
Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth:Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Certifications
Master’s degree in Business, IT, or related field.
Experience in nonprofit, human services, or educational environments.
Familiarity with Agile or Scrum methodologies.
Knowledge of CRM platforms (e.g., Dayforce) and project management tools.