Director of Drop-In Center Services

YMCA
Salary
$50,000.00
How to Apply
Apply Online
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Job Description

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.

The Drop-In Center Manager oversees the daily operations and youth services delivered through the Drop-In Center at Safe Place Services, which supports youth (ages 18–24) experiencing homelessness or housing instability. This position supervises a team of youth workers and interns, maintains day-to-day operations, and ensures all services (showers, meals, hygiene, rest, etc.) are delivered in a trauma-informed, youth-centered environment. The Manager leads daily programming, life skills, outreach collaboration, and aims to meet a goal of serving 20+ youth daily.
This position also supervises the Outreach Coordinator and supports outreach planning, community engagement, and coordination with Project Safe Place sites citywide.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Social Work, Psychology, Youth Development or related field required; master’s or equivalent experience preferred.
  • 3+ years of experience in homeless youth services, including 1+ year of team leadership or supervision.
  • Experience with program coordination, youth engagement, and trauma-informed practices.
  • Excellent organizational and communication skills.
  • Ability to work with diverse populations and manage crisis situations calmly and effectively.
  • Knowledge of community resources, case documentation, and safety planning.
Essential Functions

ESSENTIAL RESPONSIBILITIES:

  • Champion the YMCA’s core values of honesty, respect, responsibility, and caring in all interactions.
  • Oversee day-to-day Drop-In Center operations including space upkeep, supplies, youth safety, and consistency of services.
  • Supervise and support the Drop-In team: 1 Full-Time Youth Worker, 3-4 Part-Time Youth Workers, Interns, and Outreach Coordinator.
  • Oversees the development, coordination, and execution of all Drop In Center activities to promote an environment for young adults that meet all their basic needs; and helps to achieve goals associated with life-skill development, crisis stabilization, employment, and housing services.
  • Ensures the delivery of all Drop In Center programming and services that fully support goals and objectives set forth by federal and local funding partners such as the federal HUD-YHDP grant, CDBG grant, and Louisville Metro External Agency grant.
  • Along with the Senior Director of Young Adult Services, provide management and fiscal oversight to 500K of funding annually.
  • Ensures the Drop In Center remains in full compliance with all regulations and standards set forth by the Coalition for the Homeless and Louisville Metro government.
  • Ensures all staff training requirements are fulfilled and develops professional training plans with all key staff under their supervision
  • Ensures accurate metrics indicating progress toward logic model goals are tracked and reported monthly and evaluated quarterly.
  • Facilitate team scheduling, coverage, training, and supervision.
  • Ensure basic needs services (meals, showers, hygiene, rest areas, computer access) are consistent, clean, and welcoming.
  • Design, coordinate, and occasionally facilitate youth life skills programming in collaboration with YSTEP and community partners.
  • Lead efforts to maintain an emotionally safe and physically secure space for all clients and staff.
  • Develop and implement outreach strategies in partnership with the Outreach Coordinator; track Safe Place site engagement.
  • Collect and maintain attendance, incident, and service delivery data for evaluation and reporting.
  • Represent Safe Place in external partnerships and community efforts related to youth access and street outreach.

PHYSICAL DEMANDS:

  • Frequent walking, standing, kneeling, crouching, lifting up to 35 lbs.
  • Indoor/outdoor work; exposure to weather and street-based environments.
  • Contact with unhoused young adults; must be comfortable navigating emotionally intense situations.
  • Attention to detail and ability to manage multiple tasks.