Membership Health & Wellness Director

YMCA
Resumes Accepted Until
Resume Contact
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The Old Colony Y East Bridgewater Branch has an exciting opportunity for an individual ready for the next step in their career.
Job Description

The Membership and Health & Wellness Director administers and supervises all health, wellness, and membership-related operations of the Branch including group exercise, personal training, youth fitness, pre-member interviews/tours/sales, new member matriculation and follow up with a goal of growing membership and positively impacting retention.  S/He will accept and display the character values of caring, honesty, respect, and responsibility.

Qualifications

Bachelor’s Degree required, Master’s desirable

At least 3 years of supervisory experience preferred

CPR/AED certifications required

Ability to work and thrive as part of a cohesive team

Strong interpersonal, customer services and networking skills necessary

Ability to lift/move heavy equipment and clean when necessary

Will sometimes work early morning, late nights and weekends

Strong oral communication skills required for occasional public speaking responsibilities

Excellent written communication skills and proficiency in all Microsoft Office programs

Essential Functions

Implement and supervise all membership and fitness/wellness programs and collaborations, ensuring the highest quality and adherence to YMCA standards; determine department procedures and workflow

Spearhead a seamless matriculation of new members into the facility including the scheduling and conducting of interviews/tours, new member orientations, member follow up, etc.

Offer leadership within department with software systems like Spirit and Motionvibe

Ensure that each new member is going through a Get Started appointment for successful member onboarding

Provide leadership in the development and implementation of Branch Special Events (i.e. Spin-a-thon, Golf Tournament, Open Houses, etc.)

Provide leadership and direction in the development of wellness and membership plans; coordinate department activities with other departments and agencies as needed

Develop new wellness programs and membership initiatives to meet the needs of the membership and the community

Develop family programs as a benefit of membership to increase family units

Build an outreach program to the Taunton community to increase membership revenue and units

Provide on-going in-service training of Membership/Welcome Center staff to ensure the highest standards of safety and quality, and in-service training of wellness staff.

Ensure clear, concise and consistent information is communicated to members and staff
Hire, train, and ensure quality of staff for child watch/ kid zone