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Dr. P. Phillips YMCA Family Center
Our mission and values shape our culture as we intentionally strengthen communities with purpose every day.
Job Description
This position is responsible for the supervision, training, and development of a large team of part-time lifeguards and aquatics staff, fostering a culture of safety, professionalism, and exceptional service. Reporting to the Senior Director of Aquatics, the Pool Manager oversees daily pool operations, supports regulatory compliance, and collaborates across departments to deliver high-quality aquatic programs and experiences for members, guests, and community partners.
Qualifications
- At least two years of lifeguard management experience.
- College preferred.
- Strong computer, written and verbal skills required.
- Excellent customer service orientation required.
- Certified Pool Operator (CPO) or ability to attain within in the first 6 months.
- Current certifications in Lifeguarding, First Aid, CPR, and AED are required; certification as a trainer in these areas is strongly preferred.
Essential Functions
- Ensure Safety & Compliance: Enforces and monitors all safety protocols, health codes, and YMCA standards. Collaborates with the Senior Director of Aquatics to develop and implement emergency action plans, risk management strategies, and compliance with Department of Health and American Red Cross regulations.
- Staff Leadership & Supervision: Manages and supports 25+ part-time lifeguard staff, including hiring, onboarding, scheduling, coaching, and performance evaluations. Fosters a positive, safety-focused team culture while ensuring high standards of professionalism and accountability.
- Training & Development: Leads the creation and delivery of staff training and in-service programs in collaboration with the Senior Director of Aquatics, ensuring staff are equipped to provide safe, high-quality service.
- Facility & Operations Management: Oversees day-to-day operations of all pools, including lifeguard coverage, water quality checks, chemical level monitoring, and coordination with Facilities and Housekeeping to address safety or maintenance concerns.
- Customer Service & Communication: Establishes a welcoming and professional atmosphere on the pool deck. Communicates timely and accurate information about pool conditions, policies, and schedules to staff and patrons.
- Program & Event Coordination: Collaborates with the Senior Director of Aquatic Programs and other departments to support events, classes, and seasonal programming. Assists in creating and distributing pool schedules and supports special events and competitions.
- Administrative & Financial Oversight: Maintains accurate records for staffing, payroll, incidents, and maintenance. Manages inventory and budget for lifeguard supplies and equipment, identifying cost-saving opportunities when possible.
- Active Support Role: Responds to emergencies, covers lifeguard shifts when necessary, and supports incident follow-up to ensure continuous safety and operational excellence.
- All other duties as assigned.