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The Residence Director will provide leadership and direction to the successful operation of the Branch Inclusionary Housing.
Job Description
Salary: $66,000 Annually
The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.
To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.
The West Side YMCA is seeking a Residence Director who will provide leadership and direction to the successful operation of the Branch Inclusionary Housing by leading and demonstrating outstanding hospitality and the fulfillment of related job responsibilities. These responsibilities include supervising and administering all aspects of West Side Y’s Inclusionary Housing to achieve service, satisfaction, compliance, and retention. The Residence Director will ensure excellent customer service to our guests and tenants at all times, and provide leadership and management of Inclusionary Housing tenants by ensuring compliance with lease terms, applicable laws, regulations, etc. They will work closely with the Guest Rooms and Residence Director, the Reservations Director, and NYC agencies to maintain a safe, quality experience for all tenants and guests, and will provide additional support as needed to the Guest Rooms and Residence department. The Residence Director carries out the mission and vision of the Y and adheres to the Y values when dealing with staff and customers.
Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.
Qualifications
- Bachelor's degree in Property Management, Hotel Management, or Business Management, or three (3) to five (5) years of equivalent experience.
- Five (5) or more years of experience in Residence/Landlord/Property Management operations, including at least one (1) year with budget and staff supervision responsibilities.
- Experience working directly with residents/tenants to address issues.
- Familiarity with NYC housing and rent laws/regulations.
- Knowledge of customer service best practices is required.
- Knowledge of Microsoft Office, AS400, ADP, and Oracle Connect.
- Some knowledge of, or experience with, adult social work is desirable.
- Experience administering residential programs for lower-income tenants, including knowledge of NYC Affordable Housing programs and associated regulations, is desirable.
Experience executing leases, issuing rent demands, ensuring adequate property maintenance, and other related landlord tasks. Familiarity with NYC social services for older adults is desirable.
Must be available to work Saturdays and Sundays to ensure that the branch has superior customer service during busy weekend days.
Must be available to work flexible hours, including evenings and weekends.
Essential Functions
- Supervises and manages all daily business operations of Inclusionary Housing.
- Develops, tracks, and controls the Inclusionary Housing budget in accordance with branch and association guidelines.
- Ensures that all tenants and guests receive premier service by ensuring adherence to Inclusionary Housing and Guest Room policies, procedures, best practices, and industry standards, and by modeling outstanding service and great hospitality.
- Follow all Department, Business Office, and AO procedures for collecting payments, handling cash, processing financial transactions, and maintaining business records.
- Maintain sufficient knowledge of Guest Rooms policies and procedures to provide leadership support to Guest Rooms and Front Desk staff as needed, and to ensure smooth continuity of operations when other Department leadership is absent. This includes being able to perform basic Guest Rooms Front Desk tasks when necessary.
- Uphold all Association policies and demonstrate the YMCA’s core values of Respect, Responsibility, Caring, and Honesty. Support a positive image of the YMCA in the community and practice good public relations.
- Auditing of daily paperwork and reports to ensure the accuracy of all accounts. Weekly review of accounts receivable. Review as needed of Inclusionary Housing files.
- Manage inventory of all Inclusionary Housing furniture, items, and supplies.
- Attend training sessions related to guest rooms and residence, and use this information to help train Hospitality Agents to improve the delivery of quality service. Attends and participates in meetings and trainings relatable to job function.
- Work with the Properties department and housekeeping company to ensure that Inclusionary Housing rooms are maintained and in good repair.
- Implement systems and procedures to maximize productivity and operational needs for tenants and residents.
- Establish and build strong working relationships with the YMCA of Greater New York's legal counsel to ensure the management of Inclusionary Housing is conducted in compliance with all federal, state, and local laws.
- Oversee resident intake process and all necessary procedures, including property management, room checks, safety compliance, and crisis management.
- Establish and build relationships with local agencies and organizations that can provide social services to Tenants as needed.
- Other duties and activities as needed to support the successful operation of the Guest Rooms, Reservations, and Residence departments, and the Branch.