Wellness Center Manager

YMCA
Hourly
$23.00
$28.00
How to Apply
Apply Online
Resumes Accepted Until
Lead the Floor. Support the Team. Strengthen Our Community.
Job Description

The Summit Area YMCA is seeking an experienced, hands-on Wellness Center Manager to lead daily operations of our Wellness Centers at the Summit and Berkeley Heights branches. We’re looking for someone who knows how a fitness center runs, from supporting members and supervising staff to keeping equipment and workout areas safe, clean, and ready for use.

You’ll be a visible presence on the wellness floor, building relationships with members, coaching staff, and taking initiative to address daily needs. The right candidate brings practical fitness center experience, sound judgment, and the confidence to step in, organize priorities, and lead by example.

You May Be the Right Fit If…

  • Have experience working in a fitness center and understand what it takes to keep daily operations running smoothly.
  • Are comfortable leading a team, setting clear expectations, and following through.
  • Enjoy being on the wellness floor, engaging with members and helping them feel comfortable and supported.
  • Notice what needs attention and take action, whether it’s a member concern, an equipment issue, or a gap in staff coverage.
  • Can balance hands-on floor responsibilities with scheduling, staff supervision, and administrative work.
  • Model the YMCA’s values of caring, honesty, respect, and responsibility in your interactions with members and colleagues.

Key Responsibilities:

  • Manage daily Wellness Center operations at both branches, maintaining consistent standards for service, safety, cleanliness, and staff performance.
  • Spend at least 50% of your time on the wellness floor, engaging members, supporting staff, and monitoring daily operations.
  • Train, schedule, and supervise wellness staff, ensuring appropriate coverage and clear expectations across both locations.
  • Coach staff on member service, floor supervision, safe equipment use, and daily responsibilities.
  • Monitor equipment condition, coordinate maintenance and repairs, and follow through on issues.
  • Ensure workout areas are clean, organized, welcoming, and ready for members.
  • Support member orientations and engagement initiatives, including fitness challenges and special events.
  • Address member concerns promptly and professionally, using sound judgment and involving leadership when needed.
  • Collaborate with program directors and branch leadership to support wellness programming and the overall member experience.

Salary & Benefits

This full-time, non exempt-level position is scheduled to work 40 hours per week. This role generally works Monday–Friday during standard business hours, with occasional evening or weekend responsibilities.

The salary range for this position is $23.00 - $28.00/ hour, based on experience. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Summit Area YMCA offers a generous benefits package that includes: 

  • Subsidized medical, dental, and vision insurance.
  • Life and long-term disability insurance.
  • Paid vacation and holidays.
  • Free YMCA family membership.
  • Discounts on YMCA programs and services, including childcare and camp.
  • Ongoing professional development and training opportunities.
  • A 12% employer contribution to the YMCA retirement plan upon eligibility.
  • Full Time service at the Y qualifies for Public Service Student Loan Forgiveness (PSLF)

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen the community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential, and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

Qualifications
  • Minimum of two years of experience working directly in a fitness center or wellness center, with responsibilities involving fitness floor operations, member support, and equipment use.
  • Previous experience supervising, scheduling, or training staff strongly preferred.
  • Associate degree in fitness, exercise science, or a related field preferred, or an equivalent combination of education, relevant certifications, and experience.
  • Working knowledge of fitness equipment, safe exercise practices, and basic anatomy, physiology, and kinesiology.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to prioritize daily needs, address concerns, and work independently while collaborating with colleagues.
  • Strong computer skills and comfort using scheduling and other operational systems.
  • Current CPR/AED certification.
  • Ability to work regularly at both the Summit and Berkeley Heights branches.
  • Demonstrated maturity and ability to work both independently and collaboratively.
Essential Functions
  • Schedules Wellness Center staff at both branches and coordinates shift coverage as needed.
  • Maintains daily Wellness Center checklists and ensures opening and closing protocols are completed.
  • Ensures Wellness Center staff record attendance and usage data daily for quarterly and annual reporting.
  • Trains Wellness Center staff on procedures, orientations, equipment usage, and demonstrations.
  • Contributes to membership sales, satisfaction, and retention by conducting cause-driven tours, encouraging participation in YMCA programs, and providing accurate information about programs, personal training, fitness challenges, and special events.
  • Creates a high-level experience for members, program participants, and guests through excellent customer service, engagement, and relationship building.
  • Promotes member wellness in accordance with YMCA policies and procedures while creating a safe, enjoyable, and positive environment.
  • Addresses member concerns and ideas as politely and efficiently as possible, taking a genuine interest, and following up with members as needed.
  • Develops and introduces new and innovative programming to meet the needs of existing members and prospective health seekers.
  • Is a positive example of a “Listen First” participant and models those behaviors to all staff.
  • Maintains cleanliness, organization, and safety standards throughout the Wellness Center, studios, and group exercise rooms.
  • Collaborates with other program directors to provide programming support as requested.
  • Other duties as assigned by supervisor and executive leadership.
  • As an Ambassador for the Y, I communicate to members, volunteers, and the public that the Y is the nation’s leading non-profit committed to strengthening the community through Youth Development, Healthy Living and Social Responsibility.
  • As an Ambassador for the Y, communicates to members, volunteers, and the general public that opportunity and inclusion are core to the Summit Area YMCA mission. The SAY is open and inclusive of all people regardless of their ability, age, culture, ethnicity, gender, race, religion, sexual orientation and socio-economic background and we must all strive courageously against any discriminatory behavior.
Cause-Driven Leadership Competencies

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking and Decision Making: Makes informed decisions based on logic, data, and sound judgement

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community. 

Functional Expertise: Executes superior technical skills for the role.

Developing Self & Others: Develops self and supports others, both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.