Director of Member Experience

YMCA
Hourly
$30.00
$35.00
How to Apply
Apply Online
Resumes Accepted Until
If you have a proven track record and ready to take the next step, lead our membership and fitness teams to deliver world class service!
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Reporting to the Executive Team, the Director plays a key leadership role, overseeing membership operations, the fitness center, healthy living programs, and group exercise offerings. This position ensures that members receive a high-quality, mission-driven experience that fosters engagement, satisfaction, and retention. This role is responsible for staff leadership, program development, financial performance, and continuous improvement. The ideal candidate is a collaborative leader who is passionate about health and wellness and thrives in a dynamic, community-focused environment.

Qualifications

1.        Bachelor's degree in related field preferred or equivalent combination of education and experience.

2.        Five or more years of management experience, preferably overseeing multiple teams, with a strong preference for experience within a YMCA or other nonprofit organization

3.        Ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations, program development, and volunteer development.

4.        Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

5.        Excellent personal computer skills and experience with standard business software.

6.        CPR and First Aid certifications.

Work Environment and Physical Demands:

  • The employee will regularly use a computer for a portion of the day and be able to communicate using a computer and phone/smart device. 
  • The ability to work in a fast paced, organized, and deadline driven environment.
  • Sufficient strength, agility, and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).  The employee must occasionally lift and/or move up to 30 pounds.
  • Respond to emergency situations throughout a multi-story building, remote locations, and varying terrain.
Essential Functions

Membership & Engagement

  • Develop and direct membership recruitment, engagement, and retention strategies.
  • Foster a member-focused culture through relationship-building and responsive services.
  • Use data and feedback to improve member satisfaction and program offerings.
  • Resolve member concerns and ensure a high standard of experience across departments.

Program Development & Leadership

  • Plan, lead, and expand high-quality programs in wellness, fitness, and group exercise.
  • Work with program leads to create new initiatives aligned with YMCA goals and community needs.
  • Establishes plans for the expansion of programs and services, in harmony with overall Y objectives and the leadership team.
  • Coordinate marketing, communications, and promotional efforts to drive participation.

Staff Management & Development

  • Recruit, hire, train, schedule, and supervise staff and volunteers across departments.
  • Conduct regular staff performance evaluations, meetings, and development sessions.
  • Ensure certifications are current and provide opportunities for continued education (CECs).
  • Motivate and mentor team members to achieve program and personal development goals.

Operations & Safety

  • Oversee daily operations of fitness facilities ensuring safety and cleanliness.
  • Conduct class observations, equipment audits, and routine facility maintenance.
  • Monitor and enforce local, state, and YMCA safety regulations and procedures.
  • Conduct staff trainings, drills, and respond appropriately to emergencies.

Financial Oversight & Fundraising

  • Develop and monitor departmental budgets to meet or exceed fiscal goals.
  • Support YMCA fundraising efforts, including the annual campaign and special events.
  • Maintain accurate records of staff, programs, and facility usage.

Community Engagement & Collaboration

  • Represent the YMCA in the community; build strong relationships with local organizations.
  • Lead by example in philanthropy and serve as a visible leader in community outreach.
  • Collaborate with other directors and departments to support branch-wide initiatives.

 

Other Position Functions 

1.    Assists with coordinated efforts of the staff team to ensure the security of the Wenatchee Valley YMCA in order to protect the safety of the members, staff, and the public.

2.    Maintains collaborative relationships with community organizations.

3.    Attends and participates in staff meetings, trainings, and special activities. 

4.    Responds to emergency situations.

5.    Performs other duties as assigned.

Cause-Driven Leadership Competencies

YMCA COMPETENCIES (MULTI-TEAM LEADER):
Mission Advancement: Reinforces the Ys values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to

Required Certifications

CPR and First Aid certifications. Several mandatory trainings will be required upon hire.