Program Operations & Service Delivery
- Lead the implementation of participant intake, risk/needs assessments, individualized service plans, cognitive behavioral interventions, counseling, workforce readiness, peer mentorship, and healing workshops.
- Establish coordinated service schedules, staff assignments, participant follow-up procedures, and transition processes.
- Ensure participant completion decisions are based on documented progress toward individualized service-plan goals.
- Oversee multidisciplinary service delivery and adherence to professional and licensing standards.
Staff Leadership & Supervision
- Supervise the Program Coordinator, Licensed Master Social Workers, Academic & Career Counselors, and Peer Support & Intake Specialist.
- Conduct individual and team supervision, performance evaluations, staff training, and case coordination meetings.
- Support recruitment, onboarding, professional development, staff safety, and culturally responsive service delivery.
DCJS Compliance, Data & Fiscal Stewardship
- Maintain oversight of participant eligibility, assessments, attendance, case notes, consent forms, service logs, and completion documentation.
- Monitor progress toward 75 annual enrollments and 60 completions, along with other approved DCJS performance measures.
- Coordinate required staff training, partner meetings, reporting activities, and continuous quality improvement reviews.
- Approve milestone-based participant incentives in accordance with YMCA policies and established financial controls.
- Collaborate with Finance and senior leadership on purchasing, budget monitoring, subrecipient deliverables, reporting, and site reviews.
Partnerships & Community Engagement
- Develop and maintain relationships with probation, courts, reentry organizations, community service providers, and YMCA programs.
- Coordinate workforce mentorship, expressive-healing activities, and other community-based services.
- Strengthen referral pathways, identify service gaps, and recommend improvements based on participant feedback and program outcomes.
Organizational Responsibilities
- Ensure compliance with YMCA policies, confidentiality requirements, professional standards, and DCJS contractual obligations.
- Participate in staff meetings, required training, program evaluations, and organizational initiatives.
- Perform additional duties as assigned.