This position supports the work of the Y, a leading nonprofit committed to strengthening community
through youth development, healthy living and social responsibility. Directs all aspects of membership for
the branch including recruitment of new members, retention of existing members and supervision of
assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.
Education:
Bachelor’s Degree preferred.
In lieu of Bachelor’s Degree, Associate’s Degree in the related field and 2-3 years of related work
experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of
related work experience.
Experience:
2 years supervisory experience in customer service preferred.
Experience with standard business software
Technical Skills and Knowledge:
Excellent personal computer skills
Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.
Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
Ability to work effectively work with people of different backgrounds, abilities, opinions and
perceptions
Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and
neglect. All employees are required to follow the child abuse and neglect reporting process:
completion of Suspected Child Abuse/Neglect reporting form, calling children protective services
(696-Kids) and notifying your immediate supervisor, branch executive, risk management and
human resources department (s).
Implements membership strategies that support recruitment of new members and retention of
existing members. Creates a member-focused culture and models relationship-building skills in all
interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential
members. Coordinates program registration, including logistics to support phone, walk-in and web
registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing
support to Program Directors on related issues.
Participates in the planning of the annual budget; manages and implements the approved budget
for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures
and communicates changes to staff. Coordinates with the business office as necessary on
financial transactions.
Collaborates with or supervises the Association AOA Coordinator to ensure effectiveness and
compliance with all 3rd party insurance payor agreements
Regularly monitors and audits 3rd party insurance membership swipes. Reconciles all
inconsistencies weekly.
Organizes membership events at the YMCA and represents the YMCA at community events to
promote the YMCA.
Leads assigned aspects of the fund-raising campaign.
Participates in staff meetings and/or related meetings.
Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.
Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and
neglect. All employees are required to follow the child abuse and neglect reporting process:
completion of Suspected Child Abuse/Neglect reporting form, calling children protective services
(696-Kids) and notifying your immediate supervisor, branch executive, risk management and
human resources department (s).
Performs other duties as assigned.
Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Philanthropy: Secures resources and support to advance the Y’s work.
Program Management: Ensures program or project goals are met and intended impact occurs.
PR and First Aid certification and Safety training required within 30 days of hire.
Technical Skills and Knowledge: