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Join our growing team and make a community impact through our focus area of social responsibility.
Job Description
As Director of Social Responsibility, you are building more than programs- you are building experiences that shape lives create relationships that transform communities.
You are the leader who brings together members, donors, volunteers, and organizations around a shared purpose. You ensure that every member feels welcomed, and our community feels like they belong. You help tell the YMCA's story in ways that inspire people to invest their time, talent, and resources.
This role requires someone who can balance strategy and operations, vision, and execution. You must think beyond daily schedules and ratios to see the bigger picture: how social responsibility programs strengthen the future of our community. You understand that every volunteer hour, community partnership, and member interaction contribute to something much larger than itself.
This is about creating opportunities for people to make a difference while ensuring the YMCA remains a trusted, visible, and impactful community leader.
Qualifications
Education: A college degree in Human services, Nonprofit Management, Business Administration, Communications, Marketing, Public Administration, Human Services, or a related field is a plus, but not required. Equivalent combination of education and relevant experience is welcome.
Experience: Four (4) or more years of progressive leadership experience in nonprofit leadership, community engagement, development, marketing, volunteer management, or related fields. Demonstrated success leading multiple programs, supervising staff, and managing daily operations across diverse program areas. Experience with staff recruitment, training, coaching, performance management and building high-performing teams. Experience managing department budgets, membership campaigns, enrollment growth, and operational planning. Experience working with families, schools, and community partnerships preferred. Previous YMCA experience strongly preferred.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
Experience with childcare management systems, scheduling software, registration platforms, and reporting tools preferred. Familiarity with licensing systems, compliance documentation, and program reporting requirements.
Ability to analyze data and use metrics to improve program performance.
Communication Skills: Strong verbal and written communication skills with the ability to effectively engage families, staff, volunteers, and community partners. Ability to handle sensitive parent concerns and staff issues with professionalism and sound judgment. Strong presentation and facilitation skills for staff trainings, meetings, and community engagement. Ability to tailor communication style to diverse audiences and situations.
Professional Skills: Strategic thinker with exceptional relationship-building abilities. Strong project management and organizational skills. Financial stewardship and budget management experience. Sound judgment, discretion, and professionalism. Ability to influence without authority and build consensus across diverse stakeholder groups. Ability to work independently while collaborating effectively across departments. High level of professionalism, flexibility, and adaptability in a fast-paced environment.
Additional Qualifications: Ability to work evenings and weekends for community events and donor functions. Ability to travel throughout the service area as needed. Ability to travel to meetings, trainings, and community events as required.
Ability to establish and maintain strong community partnerships and collaborative relationships. Ability to work evenings, weekends, and occasional extended hours as needed for programs and events. Ability to travel to meetings, trainings, and community events as required.
Essential Functions
Program Leadership and Operations: Provide strategic oversight for all assigned social responsibility programs including family engagement, food services, arts and humanities, and special events. Develop, implement, and evaluate programs that support enrollment growth, retention, and mission impact. Ensure programs consistently deliver high-quality experiences aligned with YMCA standards and community needs. Monitor daily operations to ensure effective staffing, program execution, and participant satisfaction.
Staff Leadership and Development: Recruit, hire, train, supervise, and develop staff and volunteers across assigned program areas. Create a culture of accountability, growth, and engagement through coaching, recognition, and performance management. Provide leadership development opportunities and succession planning for social responsibility staff. Model relationship-building skills and maintain strong team communication across all program areas.
Compliance and Risk Management: Ensure full compliance with all YMCA policies, licensing requirements, state regulations, and local safety standards. Maintain program documentation, staff certifications, required trainings, and regulatory reporting. Lead risk management efforts to ensure safe, healthy, and welcoming environments for participants and staff.
Financial Management: Develop, manage, and monitor department budgets to ensure fiscal responsibility and sustainable operations. Analyze membership, enrollment, staffing, and operational trends to improve financial performance. Identify opportunities for membership growth, program growth, grant support, and funding partnerships. Maintain strong stewardship of resources while balancing mission impact and operational effectiveness.
Family and Community Engagement: Build strong relationships with families, schools, community organizations, and local stakeholders. Address concerns with professionalism, empathy, and timely follow-up. Represent the YMCA in community partnerships and collaborative initiatives. Strengthen program visibility and trust through engagement, outreach, and partnership development.
Fundraising and Volunteer Engagement: Support the YMCA’s annual campaign and fundraising efforts through volunteer leadership and donor engagement. Partner with assigned committees and volunteers to strengthen community support. Lead special events and participate in initiatives that advance philanthropy and mission awareness. Help connect members and community partners to opportunities for involvement and giving.
Reporting and Continuous Improvement: Maintain accurate program data, enrollment reporting, and operational metrics. Evaluate membership, program effectiveness, and implement improvements based on feedback and outcomes. Prepare reports and recommendations for leadership, committees, and board discussions. Use data to drive strategic decisions and strengthen program performance.
Additional Responsibilities: Perform other duties as assigned by the CEO or Director of Operations. Support organizational priorities and cross-functional initiatives as needed. Maintain all required certifications, clearances, and compliance expectations.
Cause-Driven Leadership Competencies
Mission Advancement: Models and teaches the Ys values. Ensures an elevated level of service with a commitment to changing lives. Cultivates relationships to support fundraising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships that create strong connections among members, staff, volunteers, and community partners. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the operations of the organization. Develop plans and manage the best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Share new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Certifications
CPR, First Aid, Bloodborne Pathogens, Hazard Communications, Sexual Harassment, Duty to Report, Preventing Child Abuse in Youth Serving Organizations.