Vice President of Operations

Strategic Leadership & Association Performance

• Serve as a strategic partner to the President & CEO in developing and implementing association-wide goals, priorities, and initiatives. 
• Lead execution of the YMCA's strategic plan by translating organizational priorities into operational action across all branches and program areas. 
• Develop and implement systems that drive accountability, operational excellence, and measurable results throughout the association.
• Utilize data, performance metrics, and financial results to evaluate organizational effectiveness and inform decision-making.
• Foster alignment across branches and departments to ensure a One YMCA approach to serving the community. 

Branch Operations & Organizational Effectiveness

• Provide leadership, coaching, and supervision to Branch Executive Directors and other direct reports.
• Ensure consistent operational standards, member experience expectations, and program quality throughout the association.
• Monitor branch performance and work with leaders to improve financial results, membership growth, staff engagement, and mission impact.
• Identify operational challenges and opportunities and lead continuous improvement efforts across the association.
• Partner with the Corporate Director of Facilities & Technology to ensure facilities support operational excellence and member satisfaction. 

Financial Performance & Growth

• Work closely with the President & CEO and CFO to develop, implement, and achieve association and branch operating budgets.
• Hold branch leaders accountable for financial performance, membership growth, program enrollment, and expense management. 
• Identify opportunities for revenue growth, operational efficiencies, and resource optimization. 
• Support capital planning and operational readiness related to facility improvements and expansion initiatives. 

Leadership Development & Culture

• Build and develop high-performing leaders through coaching, mentoring, succession planning, and professional development.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement. 
• Ensure Living Our Cause principles and YMCA values are integrated into leadership practices and organizational culture.
• Partner with Human Resources to recruit, develop, and retain exceptional talent. 

Membership, Programs & Community Impact

• Provide strategic oversight of membership, wellness, aquatics, youth development, childcare, sports, and other program operations.
• Ensure programs are mission-driven, financially sustainable, and responsive to community needs.
• Lead membership growth initiatives and ensure an exceptional member experience throughout the association. 
• Advance the YMCA's work in youth development, healthy living, and social responsibility through operational excellence and innovation. 

Volunteer & Community Leadership

• Partner with Branch Boards to strengthen governance, volunteer engagement, and community connections.
• Serve as senior staff liaison to Branch Boards and support the recruitment and development of volunteer leadership.
• Represent the YMCA in community partnerships, collaborations, and strategic initiatives.
• Support fundraising efforts, annual campaigns, and donor engagement activities.