1. Serves on the Central YMCA Leadership Team and attends Team Leader in-services, meetings, and planning sessions. Participates in planning and delivery of Association and/or Branch special events, acts as Director on Duty for building coverage on assigned nights and/or weekends.
2. PROGRAM MANAGEMENT—Develops, implements, and manages operating plans to promote program and/or membership growth for the YMCA. Measures progress against strategic goals and ensures continuous improvement. Delivers quality programs; monitors and evaluates the effectiveness of and participation in programs. Completes reports for funder/grants and Y-USA.
3. TALENT MANAGEMENT—Recruits, hires, on-boards, trains, develops, schedules, engages, directs, and recognize staff and volunteers. Ensures that staff maintain certifications; maintains certification and in-service reports. Completes Payroll. Reviews and evaluates staff performance. Develops methods to motivate staff. Leads and develops monthly and quarterly departmental in-services.
4. FACILITY MANAGEMENT—Coordinates use of facilities for program activities; ensures a safe, clean, and productive environment. Creates a culture of cleanliness with department staff. Assures the cleanliness of the indoor and outdoor aquatic areas and maintenance of equipment. Records and reports all needed maintenance or repairs; repair as directed.
5. RISK MANAGEMENT—Oversees daily aquatic program operations to adhere to all state, local and YMCA health and safety regulations and procedures, including Child Abuse Prevention, emergencies, medical, facility use, aquatic safety, and disciplinary situations; completes and follows up on Incident Reports.
6. FINANCIAL MANAGEMENT— Prepares and manages program budget to ensure revenue/expense and program services goals are achieved. Manages Y’s resources responsibly and sustains the Y’s non-profit business model to ensure revenue/expense and program services goals are achieved. Completes variance reports.
7. MEMBERSHIP RECRUITMENT & RETENTION—Assists in recruiting and engaging new members. Builds relationships with and among members, creates a supportive community environment and connects members to the YMCA’s cause. Maintains retention through high quality staff, programs & services, and facility maintenance and cleanliness.
8. MEMBER SERVICE & ENGAGEMENT—Acts intentionally to connect people with the Y cause through our service and engagement principles; Welcome, Connect, Support, Invite; leads staff to create a culture of service and engagement. Creates atmosphere where friendship, achievement, and belonging are developed in programs and department.
9. MISSION & CAUSE ADVANCEMENT—Leads assigned responsibilities in YMCA fund raising activities and special events; recruits and engages volunteers. Works with Director of Development to secure funding through grants and foundations.
10. MARKETING –Works with Marketing Team in the marketing and distribution of YMCA branded program information and collateral; follows all marketing procedures and policies.
11. RELATIONSHIP BUILDING— Models relationship-building skills (including Listen First) in all interactions. Maintains regular, clear, and concise communication within area of responsibility. Responds to all inquiries, emails, messages and complaints in timely manner.
12. COLLABORATION—Collaborates internally to increase participation and provide additional service to meet community needs. Develops and maintains collaborative relationships with YMCA Neptune parents as well as community organizations.