MEMBERSHIP COORDINATOR

YMCA
Hourly
$18.00
$23.00
How to Apply
Apply Online
Located in Exeter, NH we are a short drive to beaches, lakes, mountains, Maine and Massachusetts.
Job Description

In addition to providing leadership to the Membership Services Team, the Membership Coordinator is responsible for membership growth, recruitment, retention, and recovery. We are a strong team that thrives with an all-hands-on-deck approach, therefore the individual in this role will be cross-trained to assist in other departments as needed.

Qualifications
  • BS Degree in Business, Marketing or related field with 2-4 years of customer service or related experience required. 
  • Experience supervising and coaching others required. 
  • 1-3 years of experience working with youth preferred. 
  • Ability to work afternoons, evenings, and weekends with flexible scheduling.  
  • Outgoing personality with experience building relationships from the ground up. 
  • Ability to connect with people from diverse backgrounds. 
  • Knowledge of child and teen development concepts and strategies is helpful but not required. 
  • Knowledge of family dynamics and positive parenting strategies is helpful but not required.  
  • Knowledge of youth behavioral strategies is preferred but not required.   
  • Knowledge of teen leadership strategies and initiatives preferred but not required. 
  • Ability to work as part of a team for the success of the department. 
  • Experience using Microsoft Office applications. 
  • Strong visual and auditory ability. 
  • Ability to multitask. 
  • Strong organizational and time management skills. 
  • Excellent problem-solving skills. 
  • Must be able to complete YMCA required training as scheduled by management. 
  • Must be CPR and First Aid certified or willing to become certified within 30 days 
  • Must be able to meet licensing requirements for professional development. 
  • Ability to stay calm in stressful situations, respond to critical incidents, and act swiftly in emergency situations. 
  • Willingness and ability to volunteer for SDYMCA events is a plus. 

 

PHYSICAL REQUIREMENTS 

  • Ability to remain alert for several hours at a time. 
  • Ability to walk, stand or sit for long periods of time. 
  • Ability to bend, kneel, push, and pull. 
  • Ability to lift up to 25lbs. 
  • Ability to speak concisely and effectively communicate needs. 
  • Ability to view computer monitor for long periods. 

 

Essential Functions

LEADING OPERATIONS 

  • Responsible for creating a positive membership experience and providing exceptional customer service (in person as well as by phone and email, providing a warm first impression, connecting to the community, encouraging members to meet goals, etc. 
  • Create a member-focused culture and model relationship-building skills in all interactions.  
  • Foster a climate of innovation and resolve problems to ensure member satisfaction. 
  • Build relationships with members; help members connect with one another, to the YMCA and the YMCA mission. 
  • Provide in-depth tours and information about the Southern District YMCA, such as membership, programs, activities, special events, etc.  
  • Being knowledgeable on Welcome Desk processes and procedures, providing coverage as needed depending upon staffing levels. 
  • Being knowledgeable on Kids Club and Active Kids processes and procedures, providing coverage as needed depending upon staffing levels. 
  • Analyze membership trends and strategize membership growth, recruitment, retention, and member recovery. 
  • Create and implement membership strategies that support recruitment of new members and retention of existing members.  
  • Assist in meeting and exceeding monthly and annual membership sales goals. 
  • Provide membership metrics to the Membership Director. 
  • Participation in the development of the program guide as needed. 
  • Assist the Membership Director in cultivating new partnerships and evaluating existing ones. 
  • Be involved in community outreach and facilitate a partnership with the YMCA and area businesses. 
  • Develop strategies to motivate staff and achieve goals. 
  • Review and evaluate staff performance.  
  • Quality control of the Nationwide database to ensure all members are being vetted and receive access to all YMCAs. 
  • Other duties as assigned. 

 

STAFF COORDINATION AND MANAGEMENT   

  • Recruit, hire, train, mentor, develop, and oversee Welcome Desk Associates and Youth Program staff (Kids Club and Active Kids). 
  • Coordinate weekly with senior membership staff to ensure processes are followed. 
  • Management of the monthly schedules for the Welcome Desk, Kids Club, and Active Kids. 
  • Supervise program staff – regular check-ins, annual reviews, active supervision and feedback  
  • Conduct regular program staff meetings for Welcome Desk, Kids Club, and Active Kids. 
  • Participate in the MOD (Manager on Duty) schedule, which may include opening, closing, and weekend shifts.  

 

 

Cause-Driven Leadership Competencies

Mission Advancement:  Accepts and demonstrates the Y’s values.  Demonstrates a desire to serve others and fulfill community needs.  Recruits volunteers and builds effective, supportive working relationships with them.  Supports fundraising. 

Collaboration:  Works effectively with people of different backgrounds, abilities, opinions, and perceptions.  Builds rapport and relates well to others.  Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively.    

Operational Effectiveness: Makes sound judgements, and transfers learning from one situation to another.  Embraces new approaches and discovers ideas to create a better member experience.  Establishes goals, clarifies tasks, plans work, and actively participate sin meetings.  Follows budgeting policies and procedures, and reports all financial irregularities immediately.  Strives to meet or exceed goals and deliver a high-value experience for members.  

Personal Growth: Pursues self-development that enhances job performance.  Demonstrates an oneness to change, and seeks opportunities in the change process.  Accurately assess personal feelings, strengths, and limitations and how they impact relationships.  Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.  

 

Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.