Membership Director

GENERAL FUNCTION: Under the guidance of the Senior Program/Branch Director, the Membership Director provides leadership and management for the branch member services, staff, budget and fundraising in accordance with all Greater Wichita YMCA policies, procedures and standards.  This position must work from 1pm to 9pm or until the facility closes.  A 40-hour work week will be necessary to accomplish the assigned duties.

JOB RESPONSIBILITIES

Staff/Volunteer Development:

1.    Recruiting, hiring, training, developing, and scheduling and managing a high performing staff focused on providing exceptional service and work well as a team. 
2.    Developing strategies to provide support and motivation to staff for the achievement of goals and retention.

3.    Providing progressive customer service and sales training to all membership staff.

4.    Reviewing and evaluating staff performance. 

5.    Developing strategies to motivate staff and volunteers to achieve goals. 

6.    Maintaining staff and volunteer retention through positive reinforcement and support.

7.    Responsible for safety drills/audits, monthly documented staff meetings/development and trainings. 

8.    Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations:

1.     Effectively communicating the mission, vision and values of the Wichita YMCA.

2.     Ensuring all programs comply with YMCA standards and methods of operation.

3.     Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.
4.    Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.

5.    Monitoring daily membership numbers, weekly score card, etc.

6.    Coordinating with the Association business office as necessary on financial transactions.

7.    Ensuring proper implementation of front desk procedures.  Reviewing and updating desk procedures with supervisor and communicate changes to all branch staff.

8.    Having comprehensive knowledge of Association wide programs, as needed for the education of Member Service staff.

9.    Ensuring all membership and program information is tactfully displayed and available.

10.  Being visible to staff and members.

11.  Responding to all member and community inquiries and concerns within 24 hours.

12.  Responsible for screening for abuse risk, providing ongoing supervision and training, offering regular feedback on boundaries, enforcing policies and procedures, responding promptly to violations, taking reports seriously and confidentially, following mandated reporting, communicating the organization's commitment to consumer protection, and reporting essential information to correct point of contact.

13.  Communicating program information, changes and needs in a timely manner to supervisor and branch staff.       

Fiscal Management:

1.    Developing, monitoring and meeting or exceeding budget targets.

2.    Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:

1.    Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met. 

Facilities: 

1.    Maintaining complete familiarity with all risk management procedures and policies.

2.    Maintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.

3.    Keeping an up to date inventory on all equipment, materials and supplies.

Other:

1.     Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.
2.    Communicating information promptly to all branch leadership and departmental staff.

3.    Child Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures.Attending applicable training and conferences to further professional development. 

4.  All other duties as assigned. 

EFFECT ON END RESULT:  Providing leadership and guidance to ensure the achievement of goals and objectives of Sports programs with high levels of participation, satisfaction and retention of members, participants and staff.