Drop In Services Case Manager

YMCA
Salary
$45,000.00
How to Apply
Apply Online
Resumes Accepted Until
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Job Description

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.

The Drop In Center Case Manager directly supports unhoused young adults towards transitional living and independence. This role helps young adults set and reach goals around housing, employment, wellness, and stability. The Case Manager is the primary therapeutic presence in the Drop In Center program; providing transportation, resources, and daily support to clients.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Social Work or related field; lived experience valued.
  • 2 years of direct youth services experience.
  • Experience in housing navigation or transitional housing preferred.
  • Strong documentation, relational, and problem-solving skills.

PHYSICAL DEMANDS:

  • Frequent walking, standing, kneeling, crouching, lifting up to 35 lbs.
  • Site visits
  • Indoor/outdoor work; exposure to weather and street-based environments.
  • Attention to detail and ability to manage multiple tasks.
Essential Functions
  • Champion YMCA core values and model trauma-informed care.
  • Manage a caseload of drop in center clients; develop and implement service plans.
  • Provide daily check-ins, case management sessions, goal setting, tracking, and housing navigation.
  • Support clients with transportation, life skills, and crisis intervention.
  • Partner with the Transitional Housing team to evaluate readiness for independent living.
  • Refers and assists with all housing needs upon transitional living acceptance.
  • Document services in HMIS and maintain accurate files.
  • Collaborate with community resources for referrals and long-term planning.