CONFERENCE SERVICES DIRECTOR

YMCA
Salary
$39,000.00
$44,000.00
How to Apply
Apply Online
Resumes Accepted Until
Resume Contact
[email protected]
YMCA Blue Ridge Assembly is hiring for a full-time, year-round CONFERENCE SERVICES DIRECTOR
Job Description

Under the guidance of the VP of Operations at the YMCA Blue Ridge Assembly, the conference service director leads, directs, delegates, and creates all functions relating to the guest and meeting facilities.

Located in in the heart of the beautiful Blue Ridge Mountains of western North Carolina in Black Mountain on a picturesque 1,200 acre campus, the YMCA Blue Ridge Assembly is a non-profit conference and retreat center. Having hosted our first conference over 100 years ago, we continue to serve a diverse array of groups—churches, schools, colleges, family reunions and youth groups, among others.  As a hospitality-focused YMCA, we are committed to delivering exceptional experiences for our 30,000 annual guests while developing a team of values-driven leaders. 

Qualifications
  • A bachelor’s degree is required, preferably in the area of hospitality or business management. Those with bachelor’s degrees in other fields should have at least 2-4 years practical experience in the hospitality industry,
  • Minimum 2-3 years’ experience in a supervisory capacity within event operations or related field is required. The ideal candidate will have a leadership background in hospitality or customer service. 
  • All candidates must be physically fit and mentally sharp 
  • Candidates must be strong decision makers, adept at leading others and possess independent initiative and creative problem-solving skills
  • Must work well in stressful, high-pressure situations, often under deadline pressure
  • All work must be completed with attention to detail, speed, accuracy and neatness
  • Previous audio-visual experience is preferred but not required 
  • Leadership style that is approachable, genuine and solution oriented,
  • Commitment to the mission of the YMCA and upholding its values and ethics,
  • Critical thinking and sound judgment,
  • Outgoing and engaging personality along with the ability to connect with people from a diverse array of backgrounds. We are seeking a dynamic candidate who truly enjoys working with and serving our diverse clientele,
  • Must be willing to work a variety of different shifts, including mornings, evenings and weekends
  • Must have a valid driver’s license
Essential Functions
  • Setting all meeting spaces neatly and in accordance with groups’ requests, including seating and table setup and breakdown
  • Cleaning and maintaining all meeting space areas, including floor care
  • Setting up and operating audio-visual equipment, including microphones, video projectors, in-house and portable sound systems, soundboards and lighting 
  • Working directly with guest leadership during the event to ensure their meeting space and overall needs are met
  • Communicating and working with other departments to provide for a seamless and pleasant guest experience
  • This position is “hands on” and not a desk job. It often involves long periods of physically demanding work, so physical strength and stamina are required. The ability to lift and carry 50 lbs. and remain on one's feet for long stretches is required.
  • Commitment to the mission of the YMCA and upholding its values and ethics.  
  • Excellent, organizational, interpersonal, and communication skills.  
  • Ability to multitask and work in a team setting
  • Training and support all the conference staff. All team members must have the tools they need to be successful. 

Compensation and Benefits

  • Salary paying between $39,000 - $44,000; based on experience and qualifications. 
  • Eligible for YMCA Retirement Fund after two years: YMCA Blue Ridge contributes an amount equal to 12% of gross pay to the fund at no cost and without any matching requirement
  • Free meals in our dining facilities whenever conference groups are being served
  • Health insurance, dental, vision, LTD/STD, and life insurance offered after a 90-day review period
  • Eligible for 23 days of Paid Time Off
  • Free family membership to the Y of WNC, after a 90-day review period