Youth & Teen Program Director

MANAGEMENT 
Serves on the Central YMCA Leadership Team and attends Team Leader in-services, meetings, and planning sessions. Participates in planning and delivery of Association and/or Branch special events, acts as Director on Duty for building coverage on assigned nights and/or weekends.    
PROGRAM MANAGEMENT—Delivers quality programs including planning, marketing, scheduling, delivery, data collection and improvement; monitors and evaluates the effectiveness of and participation in programs. Complete assigned reports. Creates a culture of friendship, achievement, and belonging in all programs.  
TALENT MANAGEMENT—Recruits, screens, hires, on-boards, trains, develops, schedules, engages, directs, and recognizes staff and volunteers following HR guidelines. Ensures that staff maintain certifications and attend in-services and completes reports. Completes Payroll. Reviews and evaluates staff performance. Develops methods to motivate staff. Leads and facilitates Quarterly Departmental In-services with association expectations and department specific information.  
FACILITY MANAGEMENT—Coordinates use of facilities for program activities; ensures a safe, clean, and productive environment. Assures the cleanliness of child watch/KidZone, recreation room, outdoor activity area and all department areas used, as well as maintenance of equipment used. Records and reports all needed maintenance or repairs; repair as directed.  
RISK MANAGEMENT—Oversees daily program operations to adhere to all state, local and YMCA health and safety regulations and procedures, including Child Abuse Prevention, emergencies, medical, facility use, aquatic safety, and disciplinary situations; completes and follows up on Incident Reports. 
FINANCIAL MANAGEMENT—Develops department budget with Executive Director. Manages program budget to ensure revenue/expense and program services goals are achieved. Manages Y’s resources responsibly and sustains the Y’s non-profit business model to ensure revenue/expense and program services goals are achieved. Submits, codes, and approves all department invoices, and credit card receipts, in a timely manner. Completes variance reports upon close of month.   
MEMBERSHIP RECRUITMENT & RETENTION—Assists in recruiting and engaging new members and participants with giving Cause Driven Tours, and informative communication about the branch. Maintains retention through high quality staff, programs & services, and facility maintenance and cleanliness.  
MEMBER SERVICE & ENGAGEMENT—Acts intentionally to connect people with the Y cause through our service and engagement principles; Welcome, Connect, Support, Invite; leads staff to create a culture of service and engagement. Creates an atmosphere where friendship, achievement, and belonging are developed in programs and department.  

MISSION ADVANCEMENT 
RELATIONSHIP BUILDING— Models relationship-building skills (including Listen First) in all interactions. Maintains regular, clear, and concise communication within area of responsibility. Responds to all inquiries, emails, messages, and complaints in a timely manner. 
DIVERSITY, EQUITY & INCLUSION-- Develops systems and advocates for diversity, equity, and inclusion for at risk youth in our service area.  
FUNDRAISING & STEWARDSHIP—Leads assigned responsibilities in YMCA fundraising activities and special events; recruits and engages volunteers, raises funds, invites participants, and participates in the stewardship process for donors with thank you cards, invitations to programs, and impact sharing.    
BRANDING & MARKETING –Works with Marketing Team in the marketing and distribution of YMCA branded program information and collateral; follows all marketing procedures and policies. Upholds the Y’s reputation. Follows the Crisis Communication Plan. 
COLLABORATION—Develops and maintains collaborative relationships with community organizations.