Member Services Director

YMCA
Salary
$47,000.00
$55,000.00
How to Apply
Apply Online
Resumes Accepted Until
Lead an exceptional member experience, helping others reach their potential and wellness goals at Two Rivers YMCA!
Job Description

Dedicated to creating exceptional experiences that inspire and empower thousands, the Moline-East Moline YMCA — the largest branch in the Two Rivers YMCA association with over 15,000 members and sprawling 30-acre grounds — is seeking a dynamic Member Services Director to lead and elevate our member engagement and access. This role offers a unique opportunity to oversee unlimited summer access to the iconic Riverside Riverslide Waterpark, manage registrations for 24 school-age childcare locations, and support our onsite DCFS-licensed preschool childcare center. If you thrive in a fast-paced, community-focused environment and love making a difference through exceptional service, join us and help shape the vibrant member experience at the heart of the Illinois Quad Cities!

Benefits include 12% paid retirement, 70% paid employee-family health insurance, life insurance, and YMCA membership.  

To Apply

Applicants MUST apply online at www.tworiversymca.org/employment-opportunities. Your application documents below must be uploaded along with the completion of your online application, or your application will be viewed as incomplete:

1) Cover Letter

2) Resume

3) Six References, including one family member

Qualifications
  • Bachelor’s Degree (B.A/B.S.) from an accredited four-year college or university preferred.
  • Two years of membership, program and staff development experience, preferably with multiple levels of staff.
  • Valid Driver’s License and Car Insurance.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Oral and written multilingual abilities preferred.
  • Ability to effectively present information to top management and public groups.
  • Ability to calculate budgets and analyze financial statements and financial reports.  Previous department or unit budget responsibility of at least $50,000 preferred.  
  • Ability to respond to common inquiries or complaints from members and non-members of the YMCA or members of the business community.
  • Experience with and knowledge of modern membership management software, point-of-sale systems, and electronic payment processing platforms.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
Essential Functions
  • Prepares, maintains, and develops membership budget.  The membership department will meet or exceed annual budgeted revenue projections.
  • Recruits, trains, and develops appropriate staff and volunteers.
  • Interprets YMCA policies and procedures to all staff, volunteers, and members in a positive manner, building character by demonstrating our four core values. 
  • Leads regular trainings and inservice activities for Member Services team.
  • Monitors, evaluates, and tracks membership trends, retention rates, and participation in YMCA special events.
  • Responds to all member, participant, and community inquiries and complaints promptly.
  • Establishes new events and activities for members following the YMCA’s strategic plans.
  • Continually develops all membership processes and procedures, implementing new and improved training and services as recommended by the YMCA of the USA and the Branch Executive.
  • Represents the YMCA in community events, meetings, and seminars as needed.
  • Continues professional development as recommended by the YMCA of the USA and the Branch Executive.
  • Ensure member service areas remain clean, well-organized, and providing the latest information on events, programs, and membership opportunities at the Two Rivers YMCA.
  • All member services facilities, activities, and events will be supervised and staffed as needed to maintain a high quality of member service.
Cause-Driven Leadership Competencies

Communication & Influence
Critical Thinking & Decision Making
Engaging Community

Required Certifications

Must possess or complete CPR-First Aid, Bloodborne Pathogen, and Harassment trainings and certifications within 90-days of employment.  YMCA leadership certifications, such as Team Leader or Multi-Team Leader preferred.