Assistant General Manager - YMCA of the Ozarks, Trout Lodge

YMCA
Salary
$43,284.00
$54,105.00
How to Apply
Apply Online
Resumes Accepted Until
The YMCA of the Ozarks is looking for an Assistant General Manager in their Guest Services department.
Job Description

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties, and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Guest Experience team is frequently the first point of contact that a guest, camper, parent or other constituents will have with the YMCA of the Ozarks.  The Assistant General Manager serves in a highly visible support capacity, thereby requiring an outgoing and friendly personality, pleasing appearance, and ability to command respect by presence.

 

Qualifications
  • Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience.
  • Minimum 2 years experience in Hospitality Management.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Valid Class E Missouri Drivers License or ability to acquire one within 6 months of hire.
Essential Functions
  • Hire, train, supervise, and support staff in guest services.
  • Consistently set the standard for professionalism in the workplace, including physical appearance, the state of personal work space, and overall guest interactions.
  • Work in tandem with the Senior Guest Experience Director to make contact with group leaders from all major groups on site.  Continue to build relationships and support through the extent of their stay.
  • Assist in the group sales process leading up to events, during their stay, and follow up after their visits.
  • Provide excellent customer service to guests and group leads during the duration of their stay.
  • Oversee general appearance of the front desk and 4th floor lobby.
  • Performs any/all duties as deemed necessary by the Senior Guest Experience Director.
  • Completes all items on the daily checklist with accuracy.
  • Coach front desk team on promotion of paid and included activities.
  • Trains guest experience staff on reservation procedures, handles reservations directly, and ensures all guest information is entered accurately and completely.
  • Responsible for accurately balancing/overseeing shift activity. Counting all cash drawers each shift.
  • Ensures all guests receive information concerning all programs, activities and marketing materials.
  • Input all guest registration information as well as maintain mailing list in Reservation Software Systems.
  • Oversee all daily transactions made.
  • Work with our sales partners to smoothly transition groups from the sales team to their on-site events.
  • Coordinate our availability calendar with our short-term rental team.
  • Process invoices for both the Guest Experience Department and other departments as assigned.
  • Assist with projects as deemed necessary by the Guest Experience Director or Executive team.
  • Assist in continuing/developing cyclical replacement standards in housekeeping and properties.
  • Work with housekeeping and properties to maintain a high level of guest satisfaction.
  • Serves as administrative support to the administration department.

 

Full Compensation Package (when applicable):

Health Insurance
Dental and Vision Insurance
403(b) Retirement Savings
Retirement fund of 12% per pay period after 2 years of full-time employment
20% Discount on tuition at Missouri Baptist University
Free household membership to YMCA nationwide
Discounts on YMCA programs
Discounts on YMCA Childcare

 

Cause-Driven Leadership Competencies
  • Critical Thinking & Decision Making
  • Innovation
  • Collaboration
  • Program and Project Management