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Senior IT Helpdesk Field Specialist
YMCA of Metropolitan Washington
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YMCA of Greater New York
Leads and manages the technology team, ensuring systems and solutions are aligned with improving the member and participant experience. Oversees the evaluation, implementation, and maintenance of information systems--including network infrastructure, cybersecurity, user support, and staff training. Drives innovation by researching emerging technologies, establishing best practices, and maximizing return on technology investments to support seamless, user-friendly experiences. This includes managing IT staff, developing & implementing IT policies & procedures, and ensuring the security and reliability of our IT systems. The role involves building relationships with vendors, staff, and other constituents.
This role functions as both an individual contributor and manager, balancing hands-on responsibilities with the oversight and development of team members.