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Job Description
Are you someone that thrives in a role that values independence and stategic decision making? Do you seek automony to develop growth initiatives that drive membership engagement, recruitment, and retention? The Membership Director position at the Spurlino Family YMCA offers the opportunity to leverage data-driven insights and creative problem-solving to deliver measurable results with minimial oversight.
Located in one of the fastest-growing communities in Hillsborough County, the Spurlino Family YMCA has recently unveiled a series of exciting facility enhancements designed to elevate the member experience. These upgrades include an expansive 18,000-square-foot indoor gymnasium featuring two full-sized NBA basketball courts, four pickleball courts, and two volleyball courts; brand-new outdoor functional fitness equipment on an open-air terrace; and 5,000 square feet of turfed poolside greenspace.
Additional amenities at the Spurlino Y include a 30,000-square-foot outdoor aquatics center, outdoor basketball and pickleball courts, 17 acres of field space, and much more.
With rapid growth over the past 12 months—supported by a dedicated and experienced membership team—this role is uniquely positioned for immediate success. The Spurlino Y is poised to build on the momentum generated by its facility upgrades and the continued residential boom in the surrounding area.
Qualifications
- Bachelor's degree in related field preferred or equivalent combination of education and experience
- Previous supervisory experience in sales and customer service preferred, which would include three or more years’ experience in managing personnel
- Has supervised or served in leadership role in 1,500+ unit membership base preferred
- Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement)
- Demonstrated track record of generating leads and closing sales
- Demonstrated track record of developing and implementing results-oriented retention and engagement strategies
- Strategic planning and tactical execution experience that resulted in achievement of goals
- Excellent personal computer skills and experience with standard business software
- Must be able to work flexible hours including evenings, weekends, and holidays
- Ability to relate effectively to diverse groups of people from all social and economic segments
of the community
Certifications/Trainings Required:
- Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
- Maintain other required certifications as stated in the training matrix.
Essential Functions
Under the direction of the Center Executive Director, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention. This position ensures that membership administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership revenue.
Critical areas of expertise include: relationship-driven sales and service, peer and community influence, enhancing the member experience, retention strategies, leading others and working in teams, successfully overseeing part-time/full-time teams and interviewing, hiring and onboarding associates.