Member Service Representatives

Do you enjoy working with people in customer service & sales? As an Employee you will receive a FREE Y Memberhsip and discounts on programs!
Job Description

The Member Service Representative needs to be courteous, approachable and non-intimidating.  He/ she should treat members as good friends or family members and always maintain a positive attitude.



  • Must have reading and math skills. 
  • Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money. 
  • Must be a team player and have some problem/conflict-solving ability. 

Physical Requirements:     

  • Walking                                
  • Sitting                                    
  • Climbing (stairs)
  • Crouching                           
  • Stooping                             
  • Standing
  • Kneeling                             
  • Lifting (20 lbs)   
  • Carrying (20 lbs.)
  • Pushing (20lbs)                    
  • Pulling (20 lbs)
Essential Functions
  • Handle all inquiries and situations at the Member Service Desk.
  • Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
  • Membership Tours and Sales.
  • Know all information pertaining to YMCA programs and events.
  • Register members and non-members for various programs offered each session.
  • Answer phones politely and efficiently.
  • Work weekends as assigned.
  • Manage money and complete daily edit at the end of each shift.
  • Maintain a proper dress code at all times.
  • Attend Member Service Meetings as scheduled.
  • Be punctual for all scheduled shifts and meetings.
  • Maintain a neat and orderly work environment at all times.
  • Maintain positive relations with other staff members.
  • Respect and abide by Manager or Shift Leader direction/instruction.
  • Obtain and maintain current CPR & AED Certification (re-certification available).
  • Assist members in the location and record keeping of lost property.
  • Ensure that supplies and schedules are available at all times.
  • Be responsible for equipment rental.
  • Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations).
  • When possible assist other Directors and departments.
  • Work on member service projects as needed.