Membership Director

JOB RESPONSIBILITIES: The Membership Director is responsible for implementing Association policies and procedures by leading and directing member services in the following areas:

1.    STAFF DEVELOPMENT

• Recruit, hire, train, develop, schedule and manage a high-performing staff focused on providing exceptional service and work well as a team.
• Develop strategies to provide support and motivation to staff for the achievement of goals and retention.
• Provide progressive customer service and sales training to all membership staff.
• Review and evaluate staff performance.
• Develop strategies to motivate staff and achieve goals.
• Maintain staff retention through positive reinforcement and support.
• Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.
• Ensures staff certification records are current and fulfill all in-service standards.

2.    PROGRAM OPERATIONS

• Effectively communicate the mission, vision and values of the Wichita YMCA.
• Ensure all programs comply with YMCA standards and methods of operation.
• Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members.
• Monitor and evaluate delivery and effectiveness of member services and continually strive to attain the highest possible level of quality.
• Monitor daily membership numbers, weekly score card, etc.
• Coordinate with the Association business office as necessary on financial transactions.
• Ensure proper implementation of front desk procedures.  Review and update desk procedures with supervisor and communicate changes to all branch staff.
• Have comprehensive knowledge of Association wide programs, as needed for the education of Member Service staff.
• Ensure all membership and program information is tactfully displayed and available.
• Be visible to staff and members.
• Respond to all member and community inquiries and concerns within 24 hours.
• Communicate program information, changes and needs in a timely manner to supervisor and branch staff.

3.    FISCAL MANAGEMENT

• Develop, monitor and meet or exceed budget targets.
• Produce effective and efficient staff schedules within set payroll budget parameters.

4.    STRONG COMMUNITY CAMPAIGN | FINANCIAL DEVELOPMENT

• Provide leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

5.    FACILITIES DEVELOPMENT

• Maintain complete familiarity with all risk management procedures and policies.
• Maintain program area and equipment in an orderly, clean and safe condition. Report any irregularities to maintenance personnel.
• Keep an up-to-date inventory on all equipment, materials and supplies.

6.    OTHER

• Serve as a member of the branch management team, performing specific duties that support the overall success of branch operations.
• Communicate information promptly to all branch leadership and departmental staff.
• Attend applicable training and conferences to further professional development. 
• All other duties as assigned.

EFFECT ON END RESULT:  Provide leadership and guidance to ensure the achievement of goals and objectives of the Membership Department with high levels of satisfaction and retention of members, participants and staff.