Senior Director of Youth Programs and Retention

GENERAL FUNCTION: 

The Senior Director of Youth Programs & Retention will have the responsibility of developing and implementing strategies for increasing program participation and retention through quality programing, and engagement using our Culture of Excellence model.  Critical pieces for success will be modeling culture of excellence behavior directly with staff in the branch setting, developing and leading continuous improvements/training for staff, galvanizing program directors/coordinators to reach goals, and working with the Metro office to run reports, develop system supports, and overseeing the seasonal registration process.  This is a great opportunity for someone with high energy and passion for serving youth and families to make a broad impact on both staff and community members through the YMCA.

It is anticipated an average work week will consist of 50 hours to complete duties.

JOB RESPONSIBILITIES

Assist in the facilitation of multiple Program Cabinets to ensure collaboration and consistency across branches and bring innovation and improve the overall program experience. 
Assist in the development and implementation of strategies and processes to produce high-quality programming, including curriculum, audits, and in-services to meet desired goals.
Collaborate with Marketing to develop and implement a comprehensive program recruitment strategy that aligns with the organization's overall marketing goals and objectives.
Manage the registration process for programs: grid sheets, Sports registration forms, reports and audits.
Manage satisfaction survey process for all programs, including the creation and maintenance of distribution lists to improve the quality and efficiency of the survey process and drive actionable insights.
Benchmark results across branches and programs to identify areas for improvement and drive organizational excellence.
Conduct site visits and audits at branches to ensure programs are performing at a standard of excellence and identify areas for improvement.
Provide support and implementation of all annual in-service events.
Conduct annual competitive analysis to identify competitors and research marketing strategies to keep the Y programs relevant and growing.
Develop (if needed), maintain/update and confirm implementation of all program department operational manuals.
Assist in the development and implementation of new program opportunities that align with the organization's mission and vision, meet the needs of the community, and drive sustainable growth.
 

EFFECT ON END RESULT: Support services and direction are provided that ensure the achievement of program participation and revenue goals for the association with high levels of satisfaction and retention.