Operations Director

YMCA
Salary
$145,000.00
$171,000.00
How to Apply
Apply Online
Resumes Accepted Until
Lead with purpose in the Rockies! Join YMCA of the Rockies as Operations Director to inspire teams, drive excellence, and make an impact.
Job Description

The Operations Director provides strategic and operational leadership for YMCA of the Rockies, Estes Park Center, a $35 million mission-based family and group conference and retreat center serving approximately 150,000 guests annually. As a member of the YMCA of the Rockies' senior leadership team, this position is responsible for translating organizational strategy into operational excellence while fostering a culture of hospitality, accountability and mission-driven service.

The Operations Director must be equally effective as a strategic leader and a visible, hands-on operational leader, fostering a culture of trust, connection and accountability through authentic relationships with staff, guests and other key stakeholders. This position leads a team of department heads and is accountable for the overall performance, culture and guest experience of the Estes Park Center.

OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other. 

Qualifications

  • A minimum of three years of management experience in the hospitality industry.

  • Demonstrated experience supervising, coaching, and developing staff.

  • Experience managing budgets and applying accounting procedures and financial controls.

  • Excellent judgment, leadership, problem-solving, and communication skills.

  • Ability to resolve guest and staff concerns professionally and collaborate effectively across departments.

  • Strong computer literacy, including proficiency with Microsoft Office applications and Microsoft Teams.

  • Ability to speak, read, and write fluently in English.

  • A valid U.S. state-issued driver’s license, an acceptable driving record, and the ability to meet YMCA requirements for operating YMCA vehicles.

  • Ability to work a flexible schedule that includes evenings, weekends, and holidays, with availability for on-call support as assigned.

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.

  • Uphold the YMCA of the Rockies Mission, policies, and programs.

  • Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.

  • Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.

  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.

  • Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.

  • Commitment to diversity, equity, inclusion, and antiracism is required.

  • Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

  • Must meet acceptable criminal background check standards.

  • All other duties as assigned.

Essential Functions
  • Manage Estes Park Center's daily operations while maintaining a highly visible, approachable and engaged leadership presence. Build authentic relationships with guests and staff at all levels, foster a positive and connected culture and maintain a strong understanding of daily operational challenges.

  • Build, lead and supervise an effective staff team of department heads, developing leaders, fostering collaboration, setting expectations and holding managers accountable for operational performance, staff engagement and mission delivery.

  • Build trust and communicate effectively across all levels of the organization, serving as a strong advocate for Estes Park Center while collaborating with Association leadership, supporting organizational decisions and maintaining open communication with staff.

  • Lead the financial and operational performance of Estes Park Center, including budget development and accountability, resource allocation, operational efficiency and the responsible stewardship of facilities and assets, while balancing financial sustainability with mission delivery.

  • Actively maintain positive donor and member relations. Help to identify and develop potential donors.

  • Contribute to organizational strategy and long-range planning while translating strategic priorities into actionable center-level plans, establishing measurable goals, monitoring progress and ensuring accountability and follow-through in achieving results.

  • Serve as staff co-liaison for Buildings & Grounds, Land Use Committee of the Board of Directors.

  • Lead Estes Park Center’s response to significant events that arise through collaborative leadership, communication, coordination and decision-making.

  • Represent Estes Park Center and YMCA of the Rockies to various stakeholders including the broader Estes Valley community, guests, donors and the Board of Directors.

  • Maintain high levels of guest service and programming to ensure Mission delivery to members, families, groups, youth, staff and volunteers.

  • Plan, prioritize and oversee capital building projects.

  • Negotiate agreements with outside concessionaires for the center, subject to approval by CEO or CFO.

  • Oversee safety program and procedures at the center to provide a safe experience for guests, staff and volunteers.