Program Director - Camp, Afterschool & Family Programming - New Tampa Family YMCA

Program Quality and Growth

• Family Programming / Stay & Play Childcare 
  • Provides direct leadership and supervision to the Family Activities Coordinator (where applicable) in creating fun, adventure-filled, memorable experiences that matter to members and their children. 
  • Designs, operates, & supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y. 
  • Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience. 
• Afterschool Programming 
  • Develop and maintains Before & Afterschool program budget for multiple (10+) sites. Monitors monthly progress/variance.
  • Develop and maintain regular communication and relationships with school principals and school representatives. 
  • Actively participates in school parent/teacher organizations as well as one additional community organization.
  • Implement established Program Quality Standards and participate in the development of these standards.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Conduct regular site visits and inspections. Participate in site Financial Audit as needed.
  • Ensure compliance with all State and local agencies including licensing.
  • Attend all required departmental meetings including monthly Youth Development Operations Team meetings.
• Camp 
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership. 
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs. 

Operations/Team Leadership

• Administrative - Manages daily business and administrative functions as it pertains to all assigned program areas.
  • Supervises/coaches team and ensures program operations align with member experience, member acquisition, and member administration goals.
  • Directly serves as ARC and YUSA Branch lead which includes, but not limited to: setting up classes, sending email communications and documentation.
  • Generates and/or analyzes membership, program enrollment, and revenue reports to monitor and report on achievement of membership goals, revenue maximization and expense management.
  • Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
• Strategic Planning - Develops strategies for short- and long-term needs of the program and effectively leads and manages a stable team toward established goals and objectives.  Cultivates program knowledge base for all associates, stressing the importance of program planning, service excellence and community service.
  • Attends best practice sharing meetings with other program leaders across the Y as needed and throughout the industry.
  • Joins any required or encouraged professional groups to bring a strong reputation and knowledge base, representing our team as needed in national conferences, training and development opportunities.
  • Participates in successful annual giving campaign activities and provide leadership to a phase and enthustically execute activities for My Y Week.
• Team Leadership - Provides direct supervision and leadership while hiring, developing, motivating and retaining a committed team passionate about the YMCA’s mission, safety and service to members.
  • Provides direct supervision to all direct reports and develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program membership experience, base, and practices.
  • Supervises and leads program teams to create and maintain meaningful and impactful relationships.
  • Manages associate schedules and payroll for department, ensuring efficient use of resources occurs within programs at all times.
  • Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Leader-on-Duty Shifts - Serves as Leader-on-Duty when immediate supervisor or center leadership is unavailable to provide solution-driven outcomes.
• Membership Engagement and Retention > Evaluates member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals to include but not limited to:
  • Analyzes data about member satisfaction (Listen 360) and interests to ensure connection to programs, services, and other members.
  • Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
  • Implements relationship development strategies to increase membership engagement and retention.