Operations Director

Executive Leadership & Strategy

• Oversees the hiring, training, development, coaching, and supervision of staff, and leads a learning culture of innovation, equity, accountability, and professional growth.
• Provides direction and coordination for staff to ensure high-quality program delivery and operational excellence.
• Ensures staff create and maintain meaningful and impactful relationships with members, program participants, volunteers, and community leaders.
• Actively participates in the Executive Leadership Team and select program leadership groups.
• Direct the assigned  Out-of-School Time (OST) portfolio, aligning vision, growth, and community impact with the YMCA mission.
• Operationalize  strategy, redesign, and expansion for Y Learning Centers, Girls on the Run, PACE, and Summer Day Camp. 

Program Quality & Youth Development

• Ensures programs are designed and delivered in ways that support the developmental, social, emotional, and educational needs of children and youth.
• Sets operational standards, safety policies, and evidence-based practices to drive youth development quality across all program locations.
• Leads the development, implementation, and continuous improvement of innovative programs and services that respond to identified community needs and drive participation and revenue growth.
• Manages audit, evaluation, and observation frameworks to track performance data and execute targeted improvement strategies.
• Leverage feedback from youth, families, staff, and community partners to continuously refine program delivery. 

Fiscal Management/Fundraising

• Partners with Finance and the Association Business Office Manager to develop annual operating budgets, forecasts, financial controls, and performance expectations.
• Reviews financial performance regularly and takes appropriate action to address variances, risks, or emerging opportunities.
• Ensures programs operate within approved budgets while maintaining program quality and mission impact.
• Builds high-impact relationships with school districts, families, and funders while driving targeted strategies to boost participation, retention, and overall family satisfaction.
• Manages and provides oversight to the branch budget. Ensures operating budgets meet or exceed targets.
• Develops strategies to improve enrollment, revenue generation, retention, expense management, and overall financial sustainability.
• Directs the financial development activities of the branch. Personally cultivates donors and secures gifts.
• Understands community needs and effectively communicates community benefits. 

Compliance, Safety & Risk Management

• Ensures Association standards, policies, and practices are implemented and followed, including those related to branch access, emergency procedures, risk management, and child abuse prevention.
• Ensures assigned Out-of-School Time programs operate in compliance with applicable licensing, contractual, regulatory, YMCA, and Association requirements.
• Ensures corrective actions resulting from audits, licensing visits, safety reviews, or other assessments are appropriately addressed and sustained.
• Ensures Association child abuse prevention, participant safety, emergency preparedness, incident reporting, and risk management practices are implemented consistently.
• Promotes a culture in which safety, compliance, and participant protection are shared leadership responsibilities.
• Other duties as assigned.