Senior Member Engagment Director

YMCA
Salary
$60,300.00
How to Apply
Apply Online
Resumes Accepted Until
Lead dynamic YMCA programs, inspire teams, build partnerships, and grow community impact.
Job Description

The Senior Member Engagement Program Director provides strategic leadership for multiple program areas, ensuring alignment with the YMCA’s mission and community priorities. This role oversees program development, operations, and budgets, while supervising and mentoring staff and volunteers to achieve excellence in service delivery. The Senior Program Director builds and sustains strong community partnerships, drives program growth and innovation, and plays a central role in leading fundraising and advancement initiatives. By setting vision, fostering collaboration, and ensuring high standards of quality and impact, this position strengthens organizational capacity and extends the YMCA’s reach within the community.

Qualifications

Bachelor’s degree in related field preferred and/or 3+ years of progressive experience.  
Proven passion for building community and fostering strong, mission-driven relationships through programs and services. 
Extensive experience leading program development, staff supervision, and personnel growth. 
Experience building a strong culture of hospitality through effective staff leadership and consistent member-centered service. 
Demonstrated ability to manage and lead staff, programs, and operational priorities with accountability for outcomes. 
Exceptional communication skills, including written, verbal, and public-speaking engagement with diverse audiences and stakeholders. 
Highly organized and adaptable, with the ability to prioritize competing demands and lead effectively in a fast-paced environment. 
Demonstrates professionalism, initiative, and a positive leadership presence that builds and sustains high-performing teams. 
Strong organizational, analytical, and project management skills with experience overseeing complex initiatives. 
Capacity to oversee facilities, equipment, and program operations to ensure safe, efficient, and high-quality experiences. 
Builds inclusive, mission-driven relationships with youth, families, and community members from diverse backgrounds. 
Bilingual or multilingual skills preferred but not required. 

Essential Functions

Program Leadership 

Provide vision and oversight for multiple program areas, ensuring alignment with YMCA values, strategic priorities, and community needs. 
Maintain consistent daily presence in programs to support quality, safety, and staff oversight, following association-specific expectations for direct service coverage and onsite visitation. 
Lead program development, growth, and continuous improvement through strategic leadership and community partnerships. 
Coordinate facilities, resources, and logistics to ensure high-quality program delivery and successful events. 
Staff Development 

Recruit, hire, train, and mentor staff and volunteers across multiple program areas, fostering a culture of collaboration, inclusion, and professional growth. 
Develop staffing plans, manage schedules, conduct performance evaluations, and implement strategies to motivate teams and achieve program goals. 
Ensure staff certifications and records are current and compliant with YMCA standards. 
Community Engagement & Outreach 

Build and sustain strategic partnerships with schools, nonprofits, and other organizations to deepen community impact and expand program reach. 
Lead outreach, marketing, and registration efforts to promote programs and ensure equitable access. 
Fiscal Stewardship 
Develop and manage program budgets across multiple areas to meet financial goals and ensure responsible stewardship of resources. 
Act as a branch leader for the YMCA Annual Campaign by leading volunteer teams, supporting fundraising events, and achieving an individual fundraising goal that advances the branch’s overall target. 
Program Experience 

Model exceptional relationship-building skills in all interactions, creating a welcoming and responsive environment for members, families, and staff. 
Address inquiries and concerns with professionalism and care, ensuring timely resolution and member satisfaction. 
Collect and analyze program data to evaluate effectiveness, inform strategic decisions, and celebrate outcomes. 
Maintain a flexible schedule, including evenings and weekends, to meet program and organizational needs. 
Additional Responsibilities 

Take on other duties as assigned to support the YMCA’s mission and organizational priorities 
Completion of all required annual trainings related to safety, compliance, and child protection as assigned.