Member Relations Building Manager

YMCA
Hourly
$20.00
$26.00
How to Apply
Apply Online
Full-Time afternoon/evening hours Front Desk Supervisor to join our team!
Job Description

We are looking for a FULL-TIME afternoon/evening Member Relations Building Manager - The New Canaan YMCA is an active, inclusive community Y, looking for an energetic and experienced customer service professional to supervise our Front Desk operations.  

This position works afternoon/evening shifts - Typical hours are weekdays 2pm until 9:30pm, and Saturdays 1pm until 7pm.

Under the direction of the Membership Director, the Member Relations Building Manager is responsible for the maintenance of a member service program that focuses on superior member service, positive staff relationships, and the provision of a safe, smooth running Front Desk and Check-In Counter.  

Qualifications

As the “face” of the New Canaan YMCA, our Evening Front Desk Supervisor must maintain and foster a positive, friendly, and engaging environment, a neat appearance always, and an efficient customer service driven center.

Be CPR and First Aid certified, or able to obtain within first 3 months 

Skills should include:

  • Experienced with customer de-escalation and rapport building. 
  • Mastery of DAXKO, Perkville, Outlook and YMCA Nationwide software.
  • Competency in Paycom (or other HR software) for assisting staff with any questions.
  • Prior customer service and supervisory experience.
Essential Functions

Perform all Front Desk duties while on shift

Supervise Front Desk part-time staff:

  • Participate in running staff meetings twice a year.
  • Delegate miscellaneous tasks to Front Desk Staff as needed.
  • Act as Communications Liaison with Directors, Front Desk Staff, and immediate Supervisor.

Act as building supervisor 

  • Help with setup and breakdown of events
  • Coordinate with directors for seamless use of program spaces
  • Be able to think on their feet to find solutions for possible conflicts

Assist with maintenance tasks to the best of their ability

  • This could include resetting the steam room, resetting the boiler, de-icing the pathway, and other tasks as they arise. 

Assist the Wellness Department as needed.

  • Enter Fit Pass Alert notes on completed membership accounts
  • Assist with equipment issues as needed
  • Assist with any member escalations


Distribute a weekly e-newsletter to front desk staff members to keep team abreast or any forthcoming changes and happenings. 

Assist the Membership Administrator with membership change transactions on an as needed basis.

Conduct tours using “Listen First” as a guide.

Help maintain a binder of Front Desk procedures.

Help maintain locker rentals for members. 

Assume a permanent shift, 35-40 hours weekly, as well as flexibility to cover open shifts. 

This is a full-time benefits-eligible position, including:

  • Insurance - medical, dental, and vision insurance, long term disability insurance, life insurance
  • Paid Time off - 9 paid holidays (including 3 floating holidays), 20 days of PTO annually
  • Free Membership and discounted program rates
  • Retirement savings - upon eligibility, the YMCA contributes the equivalency of 12% of gross earnings into Y Retirement
  • and so much more!