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Let the next step in your career be a footprint in the sands of sunny Tampa Bay, Florida.
Job Description
Now Hiring: Membership Director
Join a Mission-Driven Team Focused on Growth, Service, and Community
The Tampa Metropolitan Area YMCA is hiring for a Membership Director for the Bob Sierra Family YMCA, one of our most active suburban locations. This leadership role is ideal for someone who thrives in a fast-paced, people-centered environment and has a proven track record of driving membership growth, team leadership, and Best in Class customer service.
Why Work for the Tampa Y?
Expanding Impact
Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits
Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location
Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture
Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
Qualifications
What We’re Looking For
- 3+ years of experience in membership or other related sales experience
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Results-driven mindset with the ability to analyze data and adjust strategies
- A commitment to creating inclusive, respectful, and engaging member experiences
- Familiarity with CRM or membership management systems is a plus
Additional Details
- Bachelor’s degree or equivalent experience preferred
- CPR, AED, and First Aid certifications required (or obtained within 30 days)
- Must live in or be willing to relocate to the Tampa Bay area
- Flexibility to work evenings and weekends as needed
Essential Functions
Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (70%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You’ll Do
- Lead all aspects of membership acquisition, engagement, and retention
- Develop and implement strategies to grow membership and strengthen member satisfaction
- Monitor membership metrics and trends to inform planning and improve performance
- Collaborate with other department leaders to align membership efforts with program goals
- Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities
- Promote a culture of Best in Class customer service and continuous improvement
- Hire, train, and manage a high-performing Welcome Center and sales team
View the full job description on our website by selecting "Apply"